Care Operations Coordinator

FirstLight Home Care of South Miami; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

FirstLight Home Care of South Miami is seeking an Administrator / Care Coordinator to oversee operations, manage quality caregivers, and maintain high standards of client service in our Miami office. The role emphasizes coordinating services, hiring/on-boarding, scheduling, supervision, and building strong community relationships while ensuring compassionate, professional care.

Experience in home care, strong organizational and leadership skills, and proficiency with Office or Google tools are

Qualifications

• Associate degree or equivalent from a two-year college; 2 years related health care/home care experience preferred.
• Home care experience preferred.
• Proficient with Microsoft Office, Google Suite, and scheduling software.
• Strong organizational, communication, interpersonal, and leadership skills.

Responsibilities

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial caregiver introductions, and on-going coordination and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

Skills

Organizational skills

Communication skills

Leadership

Interpersonal skills

Education

Associate degree or equivalent

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

FirstLight Home Care of South Miami is seeking an Administrator / Care Coordinator to oversee operations, manage quality caregivers, and maintain high standards of client service in our Miami office. The role emphasizes coordinating services, hiring/on-boarding, scheduling, supervision, and building strong community relationships while ensuring compassionate, professional care.

Experience in home care, strong organizational and leadership skills, and proficiency with Office or Google tools are