Care Navigator: Patient Experience & Coordination

Advent; Kenilworth Estates (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO + holidays

Health, dental, and vision

401k match & life insurance

Regular business hours

Job summary

ADVENT is hiring a Care Coordinator in South Nashville to connect patients with providers and coordinate their treatment journey. This role emphasizes empathy, education, and proactive problem-solving to overcome barriers and deliver compassionate care.

You will guide patients through insurance, costs, and appointments while coordinating with clinicians to ensure timely care. Requirements include a minimum of two years in a healthcare coordinating role or related field, a relevant bachelor’s

Qualifications

• Minimum of 2 years' experience in a healthcare treatment coordination or similar patient-facing role.
• Bachelor’s degree in healthcare or related field or equivalent experience
• Experience guiding patients toward goals and treatment outcomes
• Skilled in navigating complex financial conversations including insurance eligibility, out-of-pocket costs, payment options and solutions
• Strong customer service and communication skills, with ability to build trust and navigate sensitive patient conversations

Responsibilities

• Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
• Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
• Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
• Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
• Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
• Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
• Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
• Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.
• In person coverage at the South Nashville clinic and virtual coverage of ADVENT Tennessee clinics when needed.

Skills

Empathy and communication

Patient communication

Organization

Time management

Independent work

Education

Bachelor’s degree in healthcare or related field or equivalent experience

Tools

Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Electronic Health Records

Job description

ADVENT is hiring a Care Coordinator in South Nashville to connect patients with providers and coordinate their treatment journey. This role emphasizes empathy, education, and proactive problem-solving to overcome barriers and deliver compassionate care.

You will guide patients through insurance, costs, and appointments while coordinating with clinicians to ensure timely care. Requirements include a minimum of two years in a healthcare coordinating role or related field, a relevant bachelor’s