Care Navigator Medical Assistant

Molina Talent Acquisition; Long Beach (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Molina Healthcare is seeking a Medical Assistant to support the Care Connections team in Long Beach, CA. The role focuses on post-appointment member communication, care coordination, and administrative clinical tasks to ensure high-quality, cost-effective care.

The ideal candidate will have at least 1 year of healthcare experience, graduate from an accredited MA program, and demonstrate strong patient communication, multitasking, and teamwork skills, with proficiency in Microsoft Office and

Qualifications

• At least 1 year of health care experience in family practice, home health, primary care, palliative care or hospice setting.
• Graduate of an accredited medical assistant (MA) program.
• Demonstrated understanding of patient care, medical terminology, coding procedures, reference tools and appropriate clinical pharmacology for medical assistant practice scope.
• Excellent customer service skills.
• Ability to work independently or as part of a team.
• Ability and desire to meet or exceed Care Connections clinical integration and departmental metrics and conjunctively provide excellent customer service.
• Strong attention to detail, ability to multi-task, prioritize, meet deadlines and demonstrate follow-through.
• Empathy for senior, disabled, income challenged and vulnerable populations.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.
• Ability to lift up to 50 lbs.

Responsibilities

• Coordinates care between members and providers after appointment/service delivery to support member navigation of the health care system, needs related to follow-up care and highest quality care/desired member health outcomes.
• Communicates with Care Connections providers to clarify orders/requests and assists with escalation of issues to appropriate team(s) when unable to resolve independently.
• Supports processing and follow-up for care management assignment and primary care provider referrals for high-risk members.
• Escalates member issues related to prior authorizations for medications and durable medical equipment.
• Communicates lab results and other exam findings with members and primary care providers.
• Communicates with nurse practitioners on member health issues to ensure timely follow-up and response.
• Supports care coordination and intervention by sending electronic messages/faxes to primary care providers.
• Closes gaps in health care by preparing member lab result letters and coordinates follow-up on lab results.
• Fulfills nurse practitioner supply orders and maintains adequate nursing supply inventory.
• Performs administrative tasks such as telephone and email response, documentation follow-up and updates to member records.
• Facilitates follow-up calls to members to ensure positive member experience/outcomes and ensure needs are met.
• Assists with special projects under the direction of clinical leadership.

Skills

Healthcare experience

Customer service

Teamwork

Attention to detail

Multi-tasking

Critical thinking

Communication skills

MS Office

Flexibility

Education

MA program graduate

Tools

Epic EMR

Job description

Molina Healthcare is seeking a Medical Assistant to support the Care Connections team in Long Beach, CA. The role focuses on post-appointment member communication, care coordination, and administrative clinical tasks to ensure high-quality, cost-effective care.

The ideal candidate will have at least 1 year of healthcare experience, graduate from an accredited MA program, and demonstrate strong patient communication, multitasking, and teamwork skills, with proficiency in Microsoft Office and