Care Navigator for Patient Referrals

Healthy Connections; Holly Grove (AR); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Healthy Connections in Mena, Arkansas is seeking a Care Coordination Specialist to improve value-based care by coordinating referrals and ensuring patients receive the right care at the right time.

You will manage annual wellness visits, close gaps in care, and support onboarding into care management programs across multiple locations, while maintaining compassionate, patient-centered communication.

Qualifications

• A high school education is required.
• Proficient in Microsoft Office and basic network systems.
• Excellent organizational, written and customer service skills.
• Willingness to travel to all locations and meetings outside the service area.
• Ability to understand and convey information clearly.

Responsibilities

• Manage and process patient referrals with providers, specialists, and insurers.
• Verify insurance eligibility and benefits for referrals.
• Schedule appointments and follow up to confirm referrals.
• Maintain detailed records of referral activities in compliance with regulations.
• Communicate with patients to provide clear instructions throughout the process.

Skills

Excellent organizational skills

Written communication

Customer service skills

Ability to travel

Education

High school education

Tools

Microsoft Office

Network systems familiarity

EHR software

Referral management software

Job description

Healthy Connections in Mena, Arkansas is seeking a Care Coordination Specialist to improve value-based care by coordinating referrals and ensuring patients receive the right care at the right time.

You will manage annual wellness visits, close gaps in care, and support onboarding into care management programs across multiple locations, while maintaining compassionate, patient-centered communication.