Care Navigator - FACT (Missoula, MT)

Aware-Inc; Missoula (MT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

AWARE in Missoula, MT is seeking a Care Navigator to start at $17.76 per hour. Join our compassionate, fully engaged team committed to providing high-quality care to adults, children, and families in our community.

This full-time role offers competitive compensation, a supportive and inclusive work environment, and opportunities for professional growth. You will contact clients by phone to set up appointments and reminders, help navigate logistic barriers, address insurance concerns, document

Qualifications

• Possesses sensitivity to cultural differences among the organization’s service population and staff.
• Ability to work in partnership with other team members.
• Demonstrates good verbal and written skills.
• Ability to manage time, set priorities, organize, and follow structured routines.
• Commitment to uphold ethical and professional standards of Social Work.

Responsibilities

• Contact clients by phone to set up appointments or deliver reminders.
• Provide navigation for clients by addressing logistic barriers (transport, scheduling, childcare).
• Address insurance concerns by connecting patients with resources and team members.
• Document every intervention into the electronic medical record.
• Develop and maintain relationships with service teams and with clients, families, and caregivers.
• Receive and direct calls, assist in coordinating appointments and activities with other service lines and organizations.

Skills

Cultural sensitivity

Team collaboration

Verbal and written skills

Time management

Ethics in Social Work

Education

Bachelor’s degree in social work, human services, business or related field

Job description

Description

Care Navigator- $17.76 per hour to start

AWARE - Missoula, MT - Full-Time

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Responsibilities:

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

BENEFITS:

• Health Insurance
• FSA
• HSA
• 401k
• Employee Assistance Program
• Tuition Advancement
• Professional Development

Requirements

Talents, skills, and abilities:

• Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• Bachelor’s degree in business, social work, human services, or related filed, or eight years of related employment experience is preferred.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

We are proud to be an equal opportunity employer.