Care Navigator - Community Support Services (Missoula, MT)

AWARE Inc.; Missoula (MT); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401(k) with company match

Life Insurance

Wellness programs

Generous paid time off

Quarterly Financial Bonus Program

Tuition Advancement Program

Job summary

AWARE Inc. is seeking a Care Navigator to support adults, children and families in the Missoula community. You will help clients access services, schedule appointments and resolve barriers to care, while maintaining compassionate, client-centered service.

The role emphasizes teamwork, clear communication, and careful documentation. We offer a supportive, inclusive environment with ongoing professional growth opportunities and competitive benefits.

Qualifications

• Bachelor’s degree in business, social work, human services, or related field, or eight years of related employment experience is preferred.

Responsibilities

• Understand healthy family dynamics, conflict resolution, problem solving, and child development; maintain professional office practices.
• Relate positively to families needing support services and establish nurturing relationships.
• Contact clients by phone to set up appointments or send reminders.
• Provide navigation for clients by addressing logistic barriers, scheduling issues, childcare needs, etc.
• Address insurance concerns by connecting patients with resources and team members.
• Document interventions in the electronic medical record.
• Develop and maintain relationships with Service Teams and other organizations.
• Answer phones, receive visitors, maintain filing systems, assist in coordinating appointments and activities.

Skills

Interpersonal skills

Verbal & written communication

Time management

Team collaboration

Ethical practice

Education

Bachelor’s degree in business, social work, human services, or related field

Job description

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a care navigator. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Responsibilities

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

Excited to join our organization?

AWARE Care Navigators earn $17.67 per hour.

Requirements

Talents, skills, and abilities:

• Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• Bachelor’s degree in business, social work, human services, or related filed, or eight years of related employment experience is preferred.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

Benefits

AWARE’s Benefits Include

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.