Care Navigator - Community Support Services (Helena, MT)

AWARE Inc.; Helena (MT); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

401(k) with company match

Life Insurance

Wellness programs

Generous paid time off

Tuition Advancement Program

Annual raises

Job summary

AWARE Inc. is seeking a Care Navigator to help individuals and families access services and supports within the community.

The role focuses on reducing barriers to care, coordinating appointments, and connecting clients with resources to promote growth and well-being. You will work within a compassionate, inclusive team, maintaining strong relationships with clients, families, and care partners while documenting interactions in the medical record and contributing to the organization’s culture of

Qualifications

• Must show sensitivity to cultural differences among clients and staff.
• Ability to work in partnership with teammates in a joint approach.
• Strong verbal and written communication skills are required.
• Ability to manage time, set priorities, organize, and follow routines.
• Commitment to uphold ethical and professional Social Work standards.
• Excellent interpersonal skills and capacity to build relationships with diverse populations.
• Experience or capability to engage with government officials, healthcare providers, and organizations.

Responsibilities

• Contact clients by phone to assist in setting appointments or send reminders.
• Provide navigation for clients, addressing barriers like logistics and childcare.
• Address insurance concerns by connecting clients with resources and team members.
• Document every intervention in the electronic medical record.
• Develop strong working relationships with service teams and coordinate with other lines.
• Answer phones, greet visitors, maintain filing, and assist in coordinating appointments.

Skills

Cultural sensitivity

Team player

Verbal & written communication

Time management

Professional ethics (Social Work)

Interpersonal skills

Relationship building

Education

High School Diploma or HSE

Job description

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a care navigator. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

Excited to join our organization? AWARE Care Navigators earn $17.67 per hour.

Requirements

• Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• High School Diploma or HSE is required, along with past employment experience.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

Benefits

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.

• Annual raises
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.