Care Navigator - CCBHC (Helena, MT)

Aware-Inc; Helena (MT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

401k

Employee Assistance Program

Tuition Advancement

Professional Development

Job summary

AWARE is seeking a Care Navigator in Helena, MT, full-time, starting at $17.76 per hour. The role focuses on connecting clients with community resources, scheduling, and addressing barriers to care, with emphasis on compassionate, culturally aware service.

You will contact clients by phone, assist with appointments, coordinate with Service Teams, and maintain accurate documentation in the electronic medical record.

Qualifications

• High School Diploma or equivalent required.
• Experience supporting families and delivering client-centered services.
• Ability to document interventions in EMR accurately and timely.

Responsibilities

• Understand healthy family dynamics and child development to support families.
• Relate positively to families needing support services.
• Call clients to set up appointments and send reminders.
• Help clients overcome barriers to attend appointments.
• Address insurance concerns by connecting with resources.
• Document interventions in the EMR.
• Develop strong relationships with Service Teams.
• Assist in coordinating appointments and activities across service lines.
• Build relationships with clients, families, and colleagues.

Skills

Family dynamics

Conflict resolution

Problem solving

Interpersonal skills

Child development

Office practices

Verbal communication

Written communication

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Description

Care Navigator- $17.76 per hour to start

AWARE - Helena, MT - Full-Time

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Responsibilities:

• Must possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices.
• Relate positively to families needing support services and can establish nurturing, positive relationships.
• Contact clients over the phone to assist in setting up appointments or deliver appointment reminders.
• Provide navigation for client by addressing any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a client from showing up at their appointment.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Document every intervention into the appropriate electronic medical record.
• Develop and maintain a strong working relationship with Service Teams.
• Answer phones, receive and direct visitors, maintain a filing system, special projects, compiling data and preparing reports, and assisting in coordinating appointments and activities with other service lines, agencies, individuals, and organizations.
• Develop and maintain relationships among clients, families and caregivers, and colleagues.

BENEFITS: Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Talents, skills, and abilities:

• Possesses sensitivity to the cultural differences that are present among the organization's service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, to organize and to follow structured routines.
• Has a commitment to uphold the ethical and professional standards of Social Work practice.
• High School Diploma or HSE is required, along with past employment experience.
• Excellent interpersonal and communication skills.
• Demonstrated ability to build and maintain relationships with diverse populations, including government officials, healthcare providers, and community organizations.
• Other combinations of education and experience may be considered on a case-by-case basis.

We are proud to be an equal opportunity employer.