Care Navigator

Aveanna Healthcare; Worcester (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Aveanna Healthcare in Worcester, MA is seeking a Care Navigator to develop and manage relationships with physicians, hospitals, and referral sources to grow Aveanna's home-care referrals. You will lead local sales activities, communicate with stakeholders, participate in community education events, travel extensively within the territory, and ensure high-quality customer service.

In partnership with location leadership, you will set sales goals, conduct calls, monitor results, and provide

Qualifications

• Bachelor’s degree or related field, or equivalent experience.
• Minimum 1 year of sales, marketing, customer service, or B2B experience.
• Excellent oral and written communication and interpersonal skills.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• In partnership with location leadership, develop sales strategy, goals, and plans to support budgets.
• Conduct sales calls and evaluate results and effectiveness of sales activity.
• Support business development and establish relationships with new and existing referral sources.
• Participate in community education events that impact the medically fragile community.
• Meet or exceed quarterly and annual territory goals.
• Maintain timely submission of sales call documentation and account information.
• Other duties as assigned.

Skills

Sales

Customer service

Communication

MS Office

Education

Bachelor's degree or related field

Tools

MS Office

Job description

Overview

Aveanna’s purpose is simple, to provide high quality clinical home care to medically fragile patients so they can grow and flourish to their full potential. We deliver this through our commitment to our purpose, our passion for what we do, and our pride in contributing to the health and wellbeing of patients and their families.

POSITION SUMMARY

The Care Navigator, in partnership with the Location Leadership, represents Aveanna in business development activities that require professional contact with physicians, hospitals, rehabs, specialty care clinic’s office managers, medical assistants, social workers, professional associations, and other health-related groups and institutions, to develop a strong referral relationship.

The Care Navigator Will

• Build relationships and brand awareness with referral sources and the community.
• Responsible for general sales activity, sales communications, and marketing support in a specified territory.
• Serve as a public awareness representative for Aveanna and ensure customer service expectations are met or exceeded with our referral sources.

Hiring Requirements

Must possess a bachelor’s degree or a related field or equivalent level of experience.

Minimum of 1-year sales, marketing, customer service, or b2b experience.

Self-motivated and proven ability to deliver on expected results.

Excellent oral/written communication and interpersonal skills.

Requires proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

Essential Responsibilities

In partnership with the location leadership, develop sales strategy, goals, and plans which support achieving locations’ budgets; conduct sales calls; and evaluate results and effectiveness of sales activity.

Support business development activities and help establish strong relationships with new and existing referral sources.

Participate in community education functions/events, that directly impact or support the medically fragile community.

Conduct ongoing meetings with physicians, clinic office managers, medical assistants, social workers, case managers and other applicable health professionals to build trusted relationships and understanding of Aveanna service offerings.

Monitor referral satisfaction to ensure Aveanna is a provider of choice. Provide feedback to location leadership and participate in creating solutions to address any concerns.

Meet or exceed quarterly and annual goals for specified territory.

Maintain timely submission of sales call documentation and account contact information activity, account profiles, expense reports, and other documents.

Other duties as assigned.

Knowledge And Skills

High standard of accountability.

Deadline-driven, organized, and able to multitask.

Demonstrated ability to handle confidential information in a professional manner.

Ability to learn new systems and concepts quickly.

Strong customer service skills.

Strategic thinking.

ATTRIBUTES

• Embraces Healthy Organization culture and lives and promotes Aveanna SPC’s Core Values.
• Highly motivated, results driven, and able to develop and build strong, lasting professional relationships.
• Dependable, reliable, and takes initiative to strive for excellence and for results.
• Committed to creating and delivering exceptional customer service.
• Able to influence effectively.
• Desire to grow and learn.
• Positively contributes to the achievement of Aveanna goals.
• Able to problem solve by making effective decisions.
• Understands and is committed to maintaining confidentiality and adhering to HIPAA regulations.
• Adept at multi-tasking, prioritizing workload, and willing to be flexible and change priorities at a moment’s notice.

Travel Requirements

Extensive travel in assigned territory and for team or company meetings required.

Essential Physical Demands

The physical demands of this job require constant visual and auditory requirements and sitting, keying, and mouse input, occasional standing, walking, simple grasping, bending, squatting, kneeling, writing, pushing, pulling, reaching above and below the shoulder level. Position requires occasional lifting demands of up to 5 pounds and occasional carrying demands of up to 10 pounds up to 50 feet. Risk category II: May anticipate occasional exposure to blood and/or body fluids during the course of this job.