Care Manager – Waitlist

Trillium Health Resources; Oregon; Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health insurance (employee premium‑pay

401k with 5% employer match

PTO + holidays

Job summary

Trillium Health Resources is seeking a Waitlist Care Manager to provide Tailored Care Management to RUN members. This role engages members, assesses needs, and coordinates physical and behavioral health services across the care continuum.

The position requires active licensure (NC) as a professional in Human Services or an RN with MH/DD/SA experience, a valid driver’s license, and residence in Trillium’s Mid State Region. Remote work within specified counties is available.

Qualifications

• Must meet Qualified Professional (QP) status.
• Fully licensed by NC governing board (Human Services) or RN licensed in NC with MH/DD/SA experience.
• Master’s or Bachelor’s in human services with relevant MH/DD/SA exposure; supervision experience may apply.
• Bachelor’s in non-human services with MH/DD/SA experience may apply.
• Valid driver’s license required.
• Residence within Trillium’s Mid State Region (Anson, Guilford, Montgomery, Randolph, Richmond).

Responsibilities

• Provide Tailored Care Management to RUN members.
• Assess member needs and coordinate physical and behavioral health services.
• Educate individuals/families about RUN and available resources.
• Assist with obtaining clinical information and Medicaid/disability determination processes.

Skills

Care management

Licensed professional

Strong assessment

Education

Master’s degree in human services

Bachelor’s degree in human services

Bachelor’s degree in other fields with MH/DD/SA experience

Job description

Pay Plan Title:
Care ManagerWorking Title:
Care Manager – WaitlistPosition Number:
91319FLSA Status:
Non-ExemptPosting Salary Range:
$56,270 - $68,428Office Location:
Remote within Trillium’s Mid State Region (See requirements section for included counties)

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us ?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Waitlist Care Manager to join our team! The Waitlist Care Manager is responsible for providing Tailored Care Management to members on the Registry of Unmet Needs (RUN). This work includes engagement of members, assessment of member needs, and coordination of a member’s physical health, behavioral health, and unmet related resource needs.

On a typical day, you might:

• Provide Tailored Care Management.
• Review applications received to assess if the member is potentially eligible for the Innovations Waiver services.
• Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offer available resources for services, supplies/equipment.
• Assist members with obtaining needed clinical information and starting relevant Medicaid or disability determination process.

Employee Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

• Must meet Qualified Professional (QP) status.
• Fully licensed by the NC governing board regulating Human Services professions;
• ORFully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served;
• ORA graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling;
• ORA graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling;
• ORA graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.

License/certification may be accepted as noted above.

Must have a valid driver’s license.

Must reside within Trillium’s Mid State Region, which includes the following counties: Anson, Guilford, Montgomery, Randolph, or Richmond.

Must be able to travel within catchment as required.

Preferred

Deadline for Application:

11/11/2026 at 11:59 pm

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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