Care Manager Supervisor

150 Shriners Hospitals for Children; Spokane (WA); On-site; USD 56,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s in Spokane, WA is seeking a Care Manager Supervisor to lead nursing, social work, and care coordination in pediatrics. You will oversee daily operations, staff scheduling, and ensure high-quality, evidence-based care aligned with regulatory standards.

This role collaborates with physicians and families, drives performance improvement, and supports recruitment while fostering a collaborative, compliant work environment across departments.

Qualifications

• Care management experience demonstrated in healthcare settings.
• RN or Social Work licensure in state of practice required.
• ACM or CCM certification must be obtained within 2 years of hire.

Responsibilities

• Provide leadership and oversight of patient care operations to ensure safe, high-quality, evidence-based care that meets regulatory and professional standards.
• Manage department staffing, scheduling, and resource allocation to maintain appropriate patient care coverage.
• Supervise, coach, and evaluate nursing staff performance and clinical competency.
• Coordinate onboarding, training, and ongoing education initiatives for staff.
• Lead performance improvement, quality assurance, and documentation reviews to enhance patient outcomes.
• Build relationships with physicians, patients, families, and interdisciplinary teams to support care.
• Participate in recruitment, interviewing, and retention efforts for department members.

Skills

Care Management experience

RN licensure or Social Work licensure

ACM/CCM certification within 2 years

Education

Bachelor's in Nursing/Social Work

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description

Under the leadership of the Director of Nursing, the care manager supervisor serves as both the clinical and administrative leader of the care management department. The care manager supervisor oversees the daily practice of nursing, social work, interpretive services, and resource coordination. The care management supervisor coordinates and supervises the care of pediatric patients and collaborates with other members of the health care team to plan, implement, and evaluate appropriate interventions. The care manager supervisor assists in planning, evaluating, organizing, supervising and implementing activities related to patient and operational processes in accordance with the organization’s policies and procedures, regulatory standards, and in alignment with the standards of practice set forth by the American Nurses Association, the American Academy of Ambulatory Nurses, and the American Case Management Standards.

Key Responsibilities

• Provide leadership and oversight of patient care operations to ensure safe, high-quality, evidence-based care that meets regulatory and professional standards.


• Manage department staffing, scheduling, and resource allocation to maintain appropriate patient care coverage.


• Supervise, coach, and evaluate nursing staff performance, clinical competency, and adherence to organizational values and standards.


• Coordinate onboarding, training, professional development, and ongoing education initiatives for staff.


• Serve as a clinical resource and mentor, assisting staff with patient care challenges and supporting evidence-based practice.


• Foster a positive, collaborative work environment through effective communication, staff engagement, and teamwork.


• Lead performance improvement, quality assurance, and documentation review activities to enhance patient outcomes and operational effectiveness.


• Participate in recruitment, interviewing, and retention efforts for department team members.


• Support departmental compliance through emergency preparedness planning, Joint Commission readiness, occurrence investigations, and adherence to safety standards.


• Demonstrate sound decision-making, problem-solving, financial management, and leadership skills while supporting departmental goals and organizational objectives.


• Build strong relationships with physicians, patients, families, interdisciplinary teams, community partners, and other stakeholders.


• Lead and participate in committees, projects, and initiatives that drive continuous improvement and operational excellence.

Required Qualifications

• Bachelor's in Nursing/Social Work


• 2 years Care Management experience


• RN or Social Work Licensure in state of practice


• ACM or CCM Certification required within 2 years of hire

Preferred Qualifications

• Master’s in related field

Salary

The pay range for this position is $41.04-$70.35/hourly. Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Benefits

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!