Care Manager - Remote/Community Health Navigator

Automatic Data Processing, Inc.; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Care Manager in Charlotte, NC, with RN or LCSW background to assess, plan, coordinate, and monitor care across the continuum. The role emphasizes holistic, culturally informed care and collaboration with providers, families, and community resources.

The position supports remote work within regions to cover needs across the state, with a focus on quality, cost-effective health outcomes and adherence to HIPAA policies.

Qualifications

• Excellent communication skills, oral and written.
• Bilingual abilities preferred.
• Knowledge of case management principles and care coordination workflows.
• Familiarity with health care resources and community services.

Responsibilities

• Provide care management services per case management standards.
• Assess members across medical, psychosocial, behavioral, spiritual needs.
• Coordinate referrals to community resources and services.
• Develop, review and monitor the member care plan with the care team.
• Engage with members to set SMART goals and improve outcomes.
• Maintain documentation in the care management system.
• Collaborate with multi-disciplinary teams to ensure coordinated care.

Skills

Communication

Bilingual

Organization

Critical thinking

Education

BSN preferred

MSW preferred

Tools

EMR system

Job description

Automatic Data Processing, Inc. seeks a Care Manager in Charlotte, NC, with RN or LCSW background to assess, plan, coordinate, and monitor care across the continuum. The role emphasizes holistic, culturally informed care and collaboration with providers, families, and community resources.

The position supports remote work within regions to cover needs across the state, with a focus on quality, cost-effective health outcomes and adherence to HIPAA policies.