Care Manager Registered Nurse

Hopscotch Healthcare, Inc.; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hopscotch Primary Care is seeking a Care Manager Registered Nurse (CMRN) for a hybrid role that blends remote case management with targeted in-clinic support. You will manage a panel of higher-acuity patients, delivering comprehensive, longitudinal care plans and proactive outreach.

You will partner with providers, clinic staff, and Care Center Managers to coordinate care across the continuum, participate in high-risk huddle meetings, and ensure patient needs are met through transitions and

Qualifications

• Active registered nurse (RN) license in North Carolina
• BLS certification
• Experience working in a primary care clinic focused on chronic disease management
• Experience with behavioral health and community-based organizations preferred
• Experience with motivational interviewing, behavior change, health promotion, and coaching
• Strong verbal and written communication skills and customer service orientation

Responsibilities

• Manage a defined panel of high-risk patients, delivering comprehensive, longitudinal case management
• Develop, implement, and update individualized care plans in collaboration with providers and care teams
• Perform ongoing telephonic outreach and monitoring to improve patient outcomes
• Coordinate care across the patient HPC provider, specialists, hospitals, EDs, SNFs, and community resources
• Partner and collaborate with transitions of care team for smooth transitions and to meet patient needs after transitions of care

Skills

RN License NC

BLS Certification

Chronic Disease Mgmt

Behavioral Health

Motivational Interviewing

Communication Skills

Job description

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

ABOUT THE ROLE

The Care Manager Registered Nurse (CMRN) is a hybrid role responsible for managing a panel of higher-acuitypatients (HPP) through a combination ofprimarily remote case management and targeted in-clinic support, such asHigh-RiskHuddle meetings .

This role is accountable for end-to-end care management , with a strong focus on:

• Improving clinical outcomes and patient experience
• Supporting care continuity across the healthcare continuum

The CMRN partners closely withproviders, clinic staff, and Care Center Managers (CCMs ) to deliver coordinated, proactive, and patient-centered care. This position is primarily remote, with regular in-office presence based on patient or programneeds.

Specific responsibilities for this role will include, but are not limited to:

• Manage a defined panelof high-risk patients, delivering comprehensive, longitudinal case management
• Develop, implement, and continuously update individualized care plans in collaboration with providers and care teams
• Perform ongoing telephonicoutreachand monitoring to improve patient outcomes
• Coordinate care acrossthe patients HPC provider , specialists, hospitals, EDs, SNFs, and community resources
• Partner and collaborate withtransitions of careteam ,for a smooth transition and to ensurethatthe patient needsare met following the transitions of care period

Clinical Collaboration & Outcomes Management

• Partner with providers, MAs, LPNs, andCare Center Managers to align on patient care plans and priorities
• Escalate clinical concerns and barriers to care in real time
• Participate in team huddles, case reviews, and interdisciplinary care discussions
• Track and improve quality andutilizationmetrics tied to patient outcomes

In-Clinic Responsibilities (Hybrid Component)

• Maintain in-office presenceminimum of 1 time a month andas needed to :
  • Support high-risk patient visits
  • Assistwith care coordination for complex patients

Home & Community-Based Support

• Coordinate with in office LPN for occasional home visits for high-risk or complex patients when clinicallyappropriate
• Assess social determinants of health , home safety, and barriers to care
• Coordinate community-based services and resources to supportpatientcare plangoals

Patient & Family Engagement

• Build trusted relationships with patients, families, and caregivers
• Provide education on disease management, medications, and care plans
• Utilize motivational interviewing and coaching techniques to drive behavior change

Program Quality, Compliance & Best Practices

• Adhere to care management protocols, regulatory requirements, and documentation standards
• Support continuous improvement of care management workflows and outcomes
• Identifyand reportgaps, risks, or adverse events
• Contribute to development of best practices, training, and process improvements

ABOUT YOU

You would be a great fit for this position if you have a minimum of2years of experience as acare manager embedded into an interdisciplinary team and the following:

• Active registered nurse (RN) license in North Carolina
• BLS certification
• Experienceworking in a primary careclinicfocused on chronic disease management
• Experience withbehavioralhealth and community-based organizationspreferred
• Experience with motivational interviewing, behavior change, health promotion, and coaching
• Strong verbal and written communication skills and customer service orientation

From a cultural perspective, you are:

• Patient-first, team-oriented
• Agile and thoughtful in a fast-paced environment
• Solutions-driven, always looking to improve
• Accountable, withhigh standardsfor yourself and others
• Hands-on and collaborative across diverse teams
• Clear, concise communicator who follows through
• Positive, assuming good intent
• Customer-focused, with a passion for serving patients and providers

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hopscotch Primary Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.