Care Manager Registered Nurse

Hopscotch Primary Care; Asheville (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hopscotch Primary Care seeks a Care Manager Registered Nurse (CMRN) to oversee a high-acuity patient panel through primarily remote case management with periodic in-clinic support. The role focuses on improving clinical outcomes, patient experience, and continuity of care within a value-based model.

The CMRN collaborates with providers, clinic staff, and Care Center Managers to deliver proactive, patient-centered care.

Qualifications

• Active RN license in North Carolina.
• BLS certification.
• Experience in a primary care clinic focused on chronic disease management.
• Experience with behavioral health and community-based organizations preferred.
• Experience with motivational interviewing, behavior change, health promotion, and coaching.
• Strong verbal and written communication skills and customer service orientation.

Responsibilities

• Manage a defined panel of high-risk patients, delivering comprehensive, longitudinal case management.
• Develop, implement, and update individualized care plans in collaboration with providers and care teams.
• Perform ongoing telephonic outreach and monitoring to improve patient outcomes.
• Coordinate care across providers, specialists, hospitals, EDs, SNFs, and community resources.
• Partner with transitions of care team for smooth transitions and ensure patient needs are met after transitions of care.

Skills

RN license NC

BLS certification

Primary care chronic disease mgmt

Behavioral health experience

Motivational interviewing

Strong communication

Job description

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

ABOUT THE ROLE

The Care Manager Registered Nurse (CMRN) is a hybrid role responsible for managing a panel of higher-acuitypatients (HPP) through a combination ofprimarily remote case management and targeted in-clinic support, such asHigh-RiskHuddle meetings .

This role is accountable for end-to-end care management , with a strong focus on:

• Improving clinical outcomes and patient experience
• Supporting care continuity across the healthcare continuum

The CMRN partners closely withproviders, clinic staff, and Care Center Managers (CCMs ) to deliver coordinated, proactive, and patient-centered care. This position is primarily remote, with regular in-office presence based on patient or programneeds.

Specific responsibilities for this role will include, but are not limited to:

• Manage a defined panelof high-risk patients, delivering comprehensive, longitudinal case management
• Develop, implement, and continuously update individualized care plans in collaboration with providers and care teams
• Perform ongoing telephonicoutreachand monitoring to improve patient outcomes
• Coordinate care acrossthe patients HPC provider , specialists, hospitals, EDs, SNFs, and community resources
• Partner and collaborate withtransitions of careteam ,for a smooth transition and to ensurethatthe patient needsare met following the transitions of care period

Clinical Collaboration & Outcomes Management

• Partner with providers, MAs, LPNs, andCare Center Managers to align on patient care plans and priorities
• Escalate clinical concerns and barriers to care in real time
• Participate in team huddles, case reviews, and interdisciplinary care discussions
• Track and improve quality andutilizationmetrics tied to patient outcomes

In-Clinic Responsibilities (Hybrid Component)

• Maintain in-office presenceminimum of 1 time a month andas needed to :
  • Support high-risk patient visits
  • Assistwith care coordination for complex patients

Home & Community-Based Support

• Coordinate with in office LPN for occasional home visits for high-risk or complex patients when clinicallyappropriate
• Assess social determinants of health , home safety, and barriers to care
• Coordinate community-based services and resources to supportpatientcare plangoals

Patient & Family Engagement

• Build trusted relationships with patients, families, and caregivers
• Provide education on disease management, medications, and care plans
• Utilize motivational interviewing and coaching techniques to drive behavior change

Program Quality, Compliance & Best Practices

• Adhere to care management protocols, regulatory requirements, and documentation standards
• Support continuous improvement of care management workflows and outcomes
• Identifyand reportgaps, risks, or adverse events
• Contribute to development of best practices, training, and process improvements

ABOUT YOU

You would be a great fit for this position if you have a minimum of2years of experience as acare manager embedded into an interdisciplinary team and the following:

• Active registered nurse (RN) license in North Carolina
• BLS certification
• Experienceworking in a primary careclinicfocused on chronic disease management
• Experience withbehavioralhealth and community-based organizationspreferred
• Experience with motivational interviewing, behavior change, health promotion, and coaching
• Strong verbal and written communication skills and customer service orientation

From a cultural perspective, you are:

• Patient-first, team-oriented
• Agile and thoughtful in a fast-paced environment
• Solutions-driven, always looking to improve
• Accountable, withhigh standardsfor yourself and others
• Hands-on and collaborative across diverse teams
• Clear, concise communicator who follows through
• Positive, assuming good intent
• Customer-focused, with a passion for serving patients and providers

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.