Care Manager-Elder Abuse Enhanced Intervention Services

Lifespan of Greater Rochester, Inc.; City of Rochester (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Vacation 21 days

Sick 10 days

Personal Time 3 days

Holidays 11

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision Insurance (2 options)

Flexible Spending Account

Health Savings Account with company co

403(b) Retirement Program

Hybrid Work Schedule after probation

Job summary

Lifespan is a trusted nonprofit serving older adults in the Rochester area. The Care Manager role enhances the Elder Abuse Center's capacity to deliver crisis intervention, navigation of services, and personalized support across 13 counties.

You will coordinate in-home assessments, connect clients to community resources, and work within a multidisciplinary team to promote safety, self-management, and durable outcomes for vulnerable seniors.

Qualifications

• Bachelor or Master of Social Work degree required.
• At least 1 year coordinating community-based services for older adults.
• Must have reliable transportation and a valid driver's license to travel within the 13-county service region.

Responsibilities

• Provide care management for the Enhanced Intervention Services (EIS) project and accept referrals.
• Maintain a caseload of clients and provide information, referral, advocacy, benefit and entitlement counseling.
• Complete in-home assessments and develop client-centered care plans; adjust as needed.
• Record activity in Lifespan database and maintain timely documentation.
• Arrange mental health interventions and link to community services when appropriate.
• Participate in inter-agency and Lifespan team meetings and trainings and support QA activities.

Skills

Care coordination

Home visits

Advocacy

Client support

Education

Bachelor or Master of Social Work

Job description

Description

STATUS:

Non-exempt (Full-Time), 37.5 hours, no after-hours or on-call duties are required

HOURLY RATE:

up to $24.00 per hour

SUMMARY

Lifespan is a trusted, mission-driven nonprofit dedicated to helping older adults navigate the opportunities and challenges of longer life. We offer a supportive, inclusive workplace where staff can grow professionally.

This role provides enhanced care management to victims of elder abuse and mistreatment. The Upstate Elder Abuse Center (UpEAC) delivers crisis intervention and safety support through its Elder Abuse Prevention and Fraud and Scams Prevention programs, as well as Enhanced Multidisciplinary Teams (E-MDT) across 13 counties. The Elder Abuse Enhanced Intervention Services (EIS) program supports UpEAC clients needing longer-term case management.

The Care Manager connects older adults to available community resources, coordinates services, and provides guidance navigating complex systems while supporting client self-management.

DUTIES AND RESPONSIBILITIES

1.0 Provide care management for the Enhanced Intervention Services (EIS) project.

• Accept referrals as assigned.
• Maintains a caseload of clients referred to program services.
• Provides ongoing information and referral, advocacy, benefit and entitlement counseling.
• Completes comprehensive in-home assessments to determine needs.
• Implements client-centered care plans that meet client needs and preferences; modifies service plans as required by changes in client circumstances.
• Records case activity in the Lifespan database designated for the project.
• Maintain contact with the clients at appropriate frequency to meet their needs and assess their condition or situation.

2.0 Arranges mental health interventions for older adults and their caregivers, when necessary.

• Conducts mental health screenings when appropriate.
• Provides supportive counseling to older adults.
• Identifies and provides linkage to appropriate ongoing mental health community services.

3.0 Participates as a member of the inter-agency team.

• Participate in all Upstate Elder Abuse Center team meetings and trainings.
• Participates in all Lifespan staff meetings and trainings.
• Participates in quality assurance activities.
• Provides input into the continued development of this innovative program.
• Maintains timely and accurate documentation.
• Accepts and seeks guidance and clinical supervision.

4.0 Maintains up to date professional knowledge of the geriatric field, elder justice, community services, entitlement benefits, clinical skills and competencies through reading, workshops, and conferences.

• Participation in training required for grant project activities.

5.0 Is aware of and actively supports the agency’s initiative of being collaborative and community focused, innovative and culturally competent.

6.0 Other duties as assigned by supervisor.

Requirements

QUALIFICATIONS

EDUCATION:

Bachelor or Master of Social Work degree.

EXPERIENCE:

At least one year of experience coordinating community-based services for older adults.

PHYSICAL AND MENTAL REQUIREMENTS

• Sound organizational skills
• Must be able to meet with clients in their homes.
• A portion of the work is performed at a desk or at a personal computer station.
• Verbal, written and telephone communication skills are required.
• Strong written and computer skills needed.
• Interface with all levels of personnel.
• Ability to work with older adult clients at risk of abuse, neglect, exploitation and self-neglect.
• Ability to maintain composure under strict deadlines and difficult situations.
• Ability to travel by car. Must have reliable transportation and valid driver's license to travel within the 13-county service region.
• Ability to work in multi-cultural situations.

Lifespan offers great benefits including:

If working 37.5 hours, the following benefits are available

• Vacation (21 days)
• Sick (10 days)
• Personal Time (3 Days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (2 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program
• Hybrid Work Schedule may be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

This Enhanced Intervention Services project is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $279,854.00 (75% percent of total project costs) funded by ACL/HHS and $$93,383.00 (25% percent) funded by non-government source(s). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, ACL/HHS, or the U.S. Government.

Salary/Hourly Rate

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity.

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Deadline to Apply: available until filled