Care Manager

Lifespan-of-Greater-Rochester-Inc.-1; City of Rochester (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

401(k) Retirement Program

Hybrid Work Schedule

Job summary

Lifespan seeks a dedicated care manager to support older adults through the Enhanced Intervention Services program in the Upstate Elder Abuse Center. You will identify priorities, coordinate services, and advocate for clients in a strengths-based, trauma-informed framework.

Responsibilities include establishing individualized care plans, maintaining documentation, and collaborating with an inter-agency team to promote safety, autonomy, and well-being.

Qualifications

• Degree in social work or related field required; SW degree preferred.
• At least one year coordinating community-based services for older adults.
• Experience with trauma-informed, person-centered, and strength-based approaches.
• Ability to develop collaborative relationships with older adults, caregivers, community providers, and interdisciplinary professionals.

Responsibilities

• Provide person-centered care management for the Enhanced Intervention Services (EIS) project.
• Accept referrals, engage clients, and maintain a caseload.
• Complete comprehensive assessments to identify priorities and goals.
• Develop individualized care plans reflecting client values and strengths.
• Provide information, referral, advocacy, and entitlement counseling based on priorities.

Skills

Trauma-informed practices

Person-centered care

Strength-based approaches

Interdisciplinary collaboration

Communication skills

Education

Degree in social work or related field

SW degree preferred (Bachelor’s or Master’s)

Job description

Description

Lifespan is a trusted, mission-driven nonprofit dedicated to helping older adults navigate the opportunities and challenges of longer life. We offer a supportive, inclusive workplace where staff can grow professionally.

STATUS: Full-Time (37.5 hours)

HOURLY RATE: $22.05 to $22.56

This role provides enhanced, person-centered care management to older adults who have experienced or are at risk of abuse, mistreatment, neglect, or exploitation. The Upstate Elder Abuse Center (UpEAC) delivers crisis intervention and safety support through its Elder Abuse Prevention and Fraud and Scams Prevention programs, as well as Enhanced Multidisciplinary Teams (E-MDT) across 13 counties. The Elder Abuse Enhanced Intervention Services (EIS) program provides ongoing care management for UpEAC clients who would benefit from longer-term support.

Using a strengths-based and trauma-informed approach, the EIS care manager partners with older adults to identify their priorities, strengths, goals, and preferences. The EIS Care manager connects individuals with community resources, coordinates services, provides advocacy and guidance in navigating complex systems, and supports each client’s autonomy, self-determination, and ability to make informed choices.

1.0 Provide person-centered care management for the Enhanced Intervention Services (EIS) project.

• Accept referrals as assigned and engage clients in the care management process.
• Maintain a caseload of clients participating in EIS services.
• Complete comprehensive, person-centered assessments, to identify strengths, resources, priorities, preferences, challenges, and areas for additional support.
• Partner with clients to develop individualized care plans that reflect their goals, choices, values, strengths, and preferences.
• Provide ongoing information and referral services, advocacy, and benefit and entitlement counseling based on each client’s identified priorities and goals.
• Support clients in identifying options, making informed choices, accessing resources, and building upon their existing strengths and support systems.
• Maintain timely and accurate documentation of care management activities.
• Respect and support each client’s right to self-determination while providing information, advocacy, and options that promote safety and well-being.

2.0 Support access to mental health and emotional wellness resources for clients, as appropriate.

• Conduct mental health screenings when appropriate and within the scope of the position.
• Provide supportive counseling using a strengths-based, trauma-informed approach.
• Partner with clients to identify mental health and emotional wellness resources that align with their goals, preferences, and individual circumstances.

3.0 Participate as a collaborative member of the inter-agency team.

• Participate in Upstate Elder Abuse Center team meetings and trainings.
• Participate in Lifespan staff meetings and trainings.
• Collaborate with community partners and interdisciplinary team members while keeping the client’s goals, preferences, privacy, and voice central to service coordination.
• Participate in quality assurance and continuous improvement activities.
• Contribute ideas and perspectives toward the continued development of this innovative program.
• Actively participate in supervision and seek consultation and guidance when appropriate.

4.0 Maintain and strengthen professional knowledge and skills.

• Maintain current knowledge of aging, elder justice, trauma-informed practices, community services, entitlement benefits, and relevant care management practices through professional development, reading, workshops, and conferences.
• Participate in training required for grant-funded project activities.
• Continue developing skills and practices that promote client autonomy, cultural responsiveness, dignity, and self-determination.

5.0 Other duties as assigned by supervisor.

Requirements

QUALIFICATIONS

EDUCATION: Degree in social work or a related field required, Bachelor’s or Master’s degree in Social Work preferred.

EXPERIENCE: At least one year of experience coordinating community-based services for older adults. Experience utilizing trauma-informed practices. Experience using person-centered and strength-based approaches preferred. Ability to develop collaborative relationships with older adults, caregivers, community providers, and interdisciplinary professionals.

PHYSICAL AND MENTAL REQUIREMENTS

• Strong organizational and time-management skills
• Ability to meet with clients in their homes and other community-based settings.
• Ability to perform a portion of work at a desk or computer workstation.
• Effective verbal, written, telephone and interpersonal communication skills.
• Strong documentation and computer skills.
• Ability to communicate and collaborate effectively with individuals across roles, organizations, and disciplines.
• Ability to engage respectfully and effectively with older adults experiencing or at risk of abuse, neglect, or exploitation, including individuals navigating complex or challenging circumstances.
• Ability to remain thoughtful, professional, and client-centered when navigating deadlines, crises, and complex situations.
• Ability to travel by car. Reliable transportation and a valid driver’s license are required for travel through the 13-county service region.
• Ability to work effectively and respectfully with individuals from diverse cultures, backgrounds, identities, experiences, and communities.

Lifespan offers great benefits including:

If working 37.5 hours, the following benefits are available

• Vacation (21 days)
• Sick (10 days)
• Personal Time (3 Days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (3 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program
• Hybrid Work Schedule may be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

Salary/Hourly Rate

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity,

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Deadline to Apply: Open until Filled