Care Manager

Lifespan of Greater Rochester; City of Rochester (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Vacation 21 days

Sick 10 days

Personal Time 3 Days

Holidays 11

Medical Insurance (3 options)

Dental Insurance (3 options)

Vision Insurance (2 options)

Flexible Spending Account

Health Savings Account with company co

403(b) Retirement Program

Hybrid Work Schedule

Job summary

Lifespan of Greater Rochester, Inc. seeks a dedicated care manager to support the Enhanced Intervention Services (EIS) project in the Rochester area.

You will provide person-centered care management, maintain a caseload, and collaborate with clients to build individualized plans aligned with their goals and resources. Responsibilities include assessments, advocacy, information and referral, and documentation, with a focus on safety, dignity, and client self-determination.

Qualifications

• Degree in social work or related field required; SW degree preferred.
• At least 1 year coordinating community-based services for older adults.
• Experience with trauma-informed practices.
• Ability to develop collaborative relationships with older adults and caregivers.

Responsibilities

• Provide person-centered care management for the EIS project.
• Maintain a caseload and engage clients in care planning.
• Complete comprehensive assessments to identify needs and goals.
• Collaborate with inter-agency teams and document activities.

Skills

Care management

Trauma-informed approach

Client advocacy

Documentation

Interdisciplinary collaboration

Travel by car

Education

Bachelors/Masters in Social Work

Job description

Description

Lifespan is a trusted, mission-driven nonprofit dedicated to helping older adults navigate the opportunities and challenges of longer life. We offer a supportive, inclusive workplace where staff can grow professionally.

STATUS

Full-Time (37.5 hours)

HOURLY RATE

$22.05 to $22.56

1.0 Provide person-centered care management for the Enhanced Intervention Services (EIS) project.

• Accept referrals as assigned and engage clients in the care management process.
• Maintain a caseload of clients participating in EIS services.
• Complete comprehensive, person-centered assessments, to identify strengths, resources, priorities, preferences, challenges, and areas for additional support.
• Partner with clients to develop individualized care plans that reflect their goals, choices, values, strengths, and preferences.
• Provide ongoing information and referral services, advocacy, and benefit and entitlement counseling based on each client’s identified priorities and goals.
• Support clients in identifying options, making informed choices, accessing resources, and building upon their existing strengths and support systems.
• Maintain timely and accurate documentation of care management activities.
• Respect and support each client’s right to self-determination while providing information, advocacy, and options that promote safety and well-being.

2.0 Support access to mental health and emotional wellness resources for clients, as appropriate.

• Conduct mental health screenings when appropriate and within the scope of the position.
• Provide supportive counseling using a strengths-based, trauma-informed approach.
• Partner with clients to identify mental health and emotional wellness resources that align with their goals, preferences, and individual circumstances.

3.0 Participate as a collaborative member of the inter-agency team.

• Participate in Upstate Elder Abuse Center team meetings and trainings.
• Participate in Lifespan staff meetings and trainings.
• Collaborate with community partners and interdisciplinary team members while keeping the client’s goals, preferences, privacy, and voice central to service coordination.
• Participate in quality assurance and continuous improvement activities.
• Contribute ideas and perspectives toward the continued development of this innovative program.
• Actively participate in supervision and seek consultation and guidance when appropriate.

4.0 Maintain and strengthen professional knowledge and skills.

• Maintain current knowledge of aging, elder justice, trauma-informed practices, community services, entitlement benefits, and relevant care management practices through professional development, reading, workshops, and conferences.
• Participate in training required for grant-funded project activities.
• Continue developing skills and practices that promote client autonomy, cultural responsiveness, dignity, and self-determination.

5.0 Other duties as assigned by supervisor.

Other duties as assigned by supervisor.

Requirements

EDUCATION: Degree in social work or a related field required, Bachelor’s or Master’s degree in Social Work preferred.

EXPERIENCE: At least one year of experience coordinating community-based services for older adults. Experience utilizing trauma-informed practices. Experience using person-centered and strength-based approaches preferred. Ability to develop collaborative relationships with older adults, caregivers, community providers, and interdisciplinary professionals.

Physical And Mental Requirements

• Strong organizational and time-management skills
• Ability to meet with clients in their homes and other community-based settings.
• Ability to perform a portion of work at a desk or computer workstation.
• Effective verbal, written, telephone and interpersonal communication skills.
• Strong documentation and computer skills.
• Ability to communicate and collaborate effectively with individuals across roles, organizations, and disciplines.
• Ability to engage respectfully and effectively with older adults experiencing or at risk of abuse, neglect, or exploitation, including individuals navigating complex or challenging circumstances.
• Ability to remain thoughtful, professional, and client-centered when navigating deadlines, crises, and complex situations.
• Ability to travel by car. Reliable transportation and a valid driver’s license are required for travel through the 13-county service region.
• Ability to work effectively and respectfully with individuals from diverse cultures, backgrounds, identities, experiences, and communities.

Lifespan Offers Great Benefits Including

• Vacation (21 days)
• Sick (10 days)
• Personal Time (3 Days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (3 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program
• Hybrid Work Schedule may be available after successfully completing the probationary period
• If working less than 37.5 hours, accrued time is pro-rated.

Salary/Hourly Rate

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity,

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Deadline to Apply: Open until Filled