Care Manager

Guidance Center; Flagstaff (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

E3applicants is seeking a Care Manager to coordinate mental health services and coordinate care across a treatment team. The role emphasizes creating comprehensive care plans, crisis prevention, and facilitating access to community resources.

The position requires working onsite at the TGC campus in Arizona, with strong emphasis on collaboration with families and providers, and adherence to confidentiality and professional standards.

Qualifications

• Bachelor's degree in behavioral health or related field is required.
• Associate's degree plus two years of health services experience accepted.
• HS diploma or GED plus four years of health services experience accepted.
• Must have a valid driver's license and pass MVR screening.

Responsibilities

• Facilitates meetings of and coordinates care with the treatment team including members, guardians, family, and other stakeholders.
• Creates treatment documentation such as care plans, crisis plans, assessments, referrals, releases of information, and discharge plans.
• Assists members and families in obtaining needed services and community resources.
• Communicates and coordinates client care with family, health providers, and community resources.
• Monitors progress and determines needed interventions; responds accordingly.
• Provides case management, assessment, crisis de-escalation, life skills, health promotion, and peer/family support.
• Delivers trauma-informed and recovery-oriented customer service to stakeholders.
• Recognizes and responds to high-risk situations; involves medical practitioners when needed.
• Performs other duties as assigned.
• Care management is provided 100% onsite at the TGC campus in Arizona.

Education

Bachelor's degree in behavioral health

Associate's degree + 2 years health services experience

High School Diploma/GED + 4 years health services experience

Current driver's license

Job description

The primary function of this position is to coordinate care and provide mental health services.

POSITION DUTIES

• Facilitates meetings of and coordinates care with the treatment team including: members, guardians, family, natural supports, community agency stakeholders, justice system partners, and other service providers.
• Creates treatment documentation: individualized, interdisciplinary care plans (AKA treatment or service plans); crisis prevention/safety plans; assessments (updates, crisis, substance use); internal and external referrals; treatment consents; residential treatment admission packets; discharge plans; Releases of Information; outside provider coordination of care communication documents; case presentations; etc.
• Assists members and families in obtaining needed services and community resources that help meet basic needs.
• Communicates and coordinates client care with family members, behavioral and medical health providers and community resources.
• Monitors and analyzes progress of members and families to determine needed interventions and takes action to respond to the needs identified.
• Provides specific services identified as needed through the care plan process, including case management, assessment, crisis de-escalation, life skills training, health promotion, vocational services, peer support, family support, group psychoeducation, etc.
• Provides effective, professional, trauma-informed and recovery-oriented customer service to internal and external stakeholders.
• Recognizes, prevents and responds to high-risk or dangerous situations, including knowing when to involve supervisors and/or medical practitioners during a crisis event.
• Demonstrates ability to recognize, prevent and respond to evidence of member injury, illness, abuse, neglect and exploitation.
• Performs other duties as assigned.

DEPARTMENT SPECIFIC DUTIES

• Child & Family Services includes Birth-to-Five, Youth-in-Transition, and First Episode Psychosis programs.
• A "Dedicated" Care Manager provides intensive services to approximately 20 members and families, with a focus on life skills and remaining at home with family.
• A "Generalist" Care Manager provides services to a broader number of members and families, focusing more on coordination of care than life skills training.
• CFS provides services in school settings as well as on-site, at family homes and in the community.

GENERAL EXPECTATIONS

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.

EDUCATION/EXPERIENCE

Required:

• Any one of the following education/experience combinations equivalent to four (4) years:
• Bachelor's degree in behavioral health or a related field or discipline.
• Associate's degree and at least two years of health services experience.
• High School Diploma or Graduate Equivalency Diploma AND four (4) years of health services experience.
• Current driver's license and able to pass MVR screening.
• Must be at least 21 years of age.
• Ability to travel to other clinic sites or the community if needed.
• Knowledge of available community resources.
• Able to work autonomously or as part of a team.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.

ACCOMMODATIONS

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship.We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities.We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.

CONFIDENTIALITY

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.