Nurse Manager

Guidance Center; Flagstaff (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

The Guidance Center in Arizona seeks a Nurse Manager to lead inpatient and outpatient nursing teams, ensuring high-quality, trauma-informed care and safe patient outcomes. You will partner with the Director of Nursing to manage staffing, education, and performance improvement initiatives.

Responsibilities include overseeing staffing ratios, patient flows, compliance with licensure standards, and coordinating care across units while mentoring staff and advancing evidence-based practices.

Qualifications

• Bachelor's or master's degree in nursing and active RN license in AZ.
• 1-2 years lead/charge nurse management experience.
• 5 years of behavioral health experience.
• Strong leadership skills and ability to supervise staff.
• Proficient in electronic medical records and computer use.

Responsibilities

• Monitor staffing ratios to ensure safe, efficient care across units.
• Inform Director of Nursing of insufficiencies and adjust staffing and schedules.
• Oversee unit safety and adherence to standards and regulations.
• Develop and implement clinical plans to improve patient outcomes.
• Lead performance improvement initiatives and staff training.
• Coordinate with nursing leadership on policies and processes.

Skills

Leadership

Staff supervision

Performance improvement

Training & education

Collaboration

Education

Bachelor's or master's in nursing

Arizona RN license

Tools

EMR systems

Job description

POSITION SUMMARY

The Nurse Manager works with all staff, management, and leadership to assure high quality, safe nursing practices are conducted at TGC, leading to superior health outcomes for all TGC members. The Nurse Manager assists Inpatient and Outpatient Nursing teams with member care, training, education, and team building, and assists Director of Nursing with assigned administrative responsibilities. The Nurse Manager assures compassionate, trauma-informed high-quality care is always provided to members. This position drives improvement and efficiency standards applicable to areas of responsibility including but not limited to access to care, staffing/workload management and quality metrics.

POSITION DUTIES

• Monitors staff and patient ratios to ensure adequate staffing of psychiatric hospital, crisis stabilization unit, and outpatient nursing in order to promote safety and efficiency of these units.
• Inform Director of Nursing of any insufficiencies thus meeting licensure and quality standards through development and maintenance of staffing, schedules, on-call system, and patient flow analytics.
• Adapts scheduling of unit staff to provide adequate coverage for acuity census management, admission/discharge flow, and assignment of member supervision levels and charge nurse responsibilities.
• Ensures adherence to Applicable Nursing Standards of Practice.
• Oversee the safety of staff and members on the units through daily unit monitoring and inspections as required by policy, licensure, and Joint Commission regulations.
• Develop mechanisms to track and maintain compliance of medication orders and administration as ordered; lab draws completed and results received with critical lab results being reported to the attending medical practitioner as per policy.
• Assist staff members, specialists, consultants, and members of the treatment team to achieve patient outcomes.
• Monitors and trains staff.
• Assists Director of Nursing and agency leadership with the development of clinical plans and pathways for the management of maladaptive dangerous behaviors to reduce the number of seclusions/restraints, length of stay and facilitate appropriate bed management.
• Performs departmental audits to ensure medication orders and administration are completed as ordered.
• Develops and maintains processes and procedures to seamlessly link internal and external referral sources and data sources, including TGC crisis services, residential treatment services, dietary services, primary care, housing, and other health care providers.
• Ensures that members are admitted and discharged efficiently and effectively through pathways developed with internal and external referral sources.
• Coordinates with Genoa pharmacy contractors to provide timely, accurate, and cost-effective medication stock.
• Identifies and addresses problems and questions presented by RN staff regarding work related procedures/policies.
• Ensures medical practitioners can assess members through application of telemedicine when necessary to provide adequate coverage for acuity census management and admission flow.
• Participate in performance improvement activities through goal setting, training, and monitoring.
• Assists with development of policies and procedures as assigned by Director of Nursing or Leadership.
• Ensures environmental and safety standards of the units are met, including cleanliness, sanitation, and supplies by enforcing and adhering to policies, procedures, standards, rules, and legal regulations; by participating in utilization and quality reviews; and by utilizing trauma-informed perspective.
• Provides input on the decisions of hiring, and employee evaluations as directed by the Director of Nursing or agency leadership.
• Improves staff competence by providing leadership, training, and discussions regarding evidence-based practices/best practices on wellness, quality nursing, and behavioral healthcare.
• Develop team building opportunities and performs exercises quarterly to strengthen the team.
• Formulates committees in efforts to encourage staff input into the decision-making process.
• Provides opportunities for employee growth and development among staff.
• Encourages training opportunities for continued education.
• Meets with each staff member to identify needs for growth each quarter. Consults with Director of Nursing with needs that are identified and discusses best options for growth and positive outcomes.
• Provides support of new hires after orientation, to include, but not limited to, rounding, 1:1 education, coaching, and other areas identified by Nursing leadership.
• Under direction of Director of Nursing or designee, coordinates with Nurse Educator in development of annual orientation and plans for in-service on new equipment training and operation.
• Provides input/feedback to Director of Nursing of internal audits of daily operations and education and coaching in real time.
• Enhance TGC's Nursing Department and The Guidance Center's reputation and community value by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and providing excellent, responsive, and welcoming customer service to internal and external customers and stakeholders.
• Performs related work as required or assigned.
• Provide high-quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required training courses on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.
• This position is categorized as essential staff.
• Must possess a current license as a Registered Nurse in Arizona or a state within the state Nursing Compact licensure agreement as determined by the Arizona Board of Nursing.
• 5 years of behavioral health experience.
• Must possess strong leadership skills.
• Ability to supervise staff in duties that ensure quality patient care.
• Ability to produce and interpret charts, budget, personnel files, and physical data, and able to collect information.
• Strong computer and electronic medical record skills.
• Willingness to learn and adjust to varying workload and schedules.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.
• Must be at least 21 years of age.
• Valid AZ driver's license.
• Bachelor's or master's degree in nursing.
• 1-2 years lead/charge nurse management experience.
• Quality management and performance improvement experience.
• Training and education experience.
• Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.