Residential Treatment Program Manager

Guidance Center; Flagstaff (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Guidance Center in Arizona is seeking a supervisor for its 24-hour residential substance use unit. Lead Behavioral Health Specialists, Clinicians, and Care Managers, implementing evidence-based programming and coordinating shift coverage.

Use ASAM criteria and maintain high quality documentation and regulatory compliance. You will provide individual, group, and family therapies to adults, support data collection and outcome studies, and engage with community partners to ensure comprehensive

Qualifications

• a minimum of a Bachelor's degree in a behavioral health field and at least four years' experience in substance use treatment OR a Master's degree and relevant licensure.
• 1-2 years supervisory experience.
• Experience in crisis intervention and counseling across a broad client range.
• Ability to coordinate client care as part of a team.
• Valid Arizona driver's license and ability to obtain Level One Fingerprint Clearance Card.

Responsibilities

• Provide leadership and supervision for Behavioral Health Specialists, Clinicians, and Care Managers on a 24-hour residential unit.
• Develop and implement program activities using evidence-based practices.
• Complete reporting, census reviews, referrals, and outcome data as directed.
• Supervise unit staff, maintain timesheets and supervision logs.
• Ensure safety, infection control, and regulatory compliance with funders and agencies.
• Provide individual, group, and family therapy to a diverse adult caseload.
• Support quality improvement and performance improvement processes.
• Facilitate staff meetings and participate in orientation and training.

Skills

Supervisory experience

Crisis intervention

Team coordination

Customer service

Communication skills

On-call flexibility

Education

Bachelor's degree in behavioral health

Master's degree in behavioral health

Arizona Board of Behavioral Health Examiners license

Tools

Electronic Health Record (EHR)

Job description

To provide leadership and supervision to Behavioral Health Specialists, Clinicians, and Care Managers on the addiction residential unit. These responsibilities include implementing departmental programming through using evidence-based practices related to substance use, coordination of shift assignments/coverage, and communication related to client activities, behavior management, and implementation of treatment plans.Additionally, this position will work with members and groups to promote optimum mental health. Counsel individuals, families or groups or engage in prevention programs.

Position Duties

• Engage in program development and implementation activities for a 24-hour residential substance abuse unit including review of evidence-based practices and consistency in delivery of services.
• Complete reporting requirements including review of census, referrals to outside agencies, and successful completion of programing. Assist with data collection and outcome studies as directed.
• Referral screening for appropriateness including review of medical stability and funding sources. Contact should be maintained with referring clinics while members are residing on the unit.
• Uses recovery-oriented, trauma-informed and person-first language in all interactions, with a strong understanding and ability to demonstrate excellence in customer service.
• Directly supervise staff regarding program implementation and member needs. Complete supervision logs as required. Complete time sheets for unit staff.
• Unit monitoring for compliance of safety issues and infection control. This includes ensuring the unit remains consistent with requirements of all fund sources, licensing bodies and regulatory agencies.
• Ensures that educational protocols addressed in individual service plans for each member are completed each shift.
• Provides brief motivational enhancement, individual, group and family therapy to a diverse caseload of adult members with general mental health and substance use disorders, as evidenced by direct observation, treatment team meetings, and clinical record review.
• An acceptable level of productivity is expected to be maintained as measured by completion of service plans, progress notes, assessments, and discharge summaries
• Maintains member records in compliance with The Guidance Center, Inc., State, health plan, and Joint Commission standards, as evidenced by clinical record reviews, peer review, and annual quality profile data.
• Networks with community agencies to provide services to eligible clients, as evidenced by clinical record reviews, direct observation, and treatment team meetings.
• Uses ASAM criteria to ensure appropriate length of time in care, as evidenced by review of assigned caseload, clinical record review and treatment team meetings.
• Provides customer service to internal and external customers and stakeholders.
• Participates in the Quality Improvement processes in the agency.
• Facilitates residential unit staff meetings.
• Assist with orientation and training regarding department specific competencies.
• Interviews and assists in hiring prospective employees.
• Utilize an Electronic Health Record for all clinical documentation and maintain compliance with electronic medical records.
• Performs other duties as assigned.

General Expectations

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.
• This position is categorized as essential staff.

Education/Experience

Required:

• A minimum of a Bachelor's degree in a behavioral health field and at least four years' experience working in substance use treatment OR Master's degree in behavioral health field and Associate or independently licensed in Substance Use Counseling, Counseling, Marriage & Family Therapy, Social Work, or Psychology and registered with the Arizona Board of Behavioral Health Examiners.
• 1-2 years supervisory experience.
• Experience in providing crisis intervention services and counseling to a broad range of clients.
• Ability to work as part of a team to coordinate client care.
• Current driver license with no restrictions.
• Ability to work flexible days and hours including being on-call.
• Must be able to obtain and maintain an Arizona Level One Fingerprint Clearance Card.
• Must be at least 21 years of age.
• Valid AZ driver's license.

Preferred:

• Independently licensed and approved by Arizona Board of Behavioral Health Examiners as a clinical supervisor.
• Knowledge of DSM5/ICD10.
• Knowledge of community resources.
• Understanding of managed care.
• Knowledge of co-occurring treatment issues.
• Knowledge of psychotropic medications and their side effects.
• 5+ years in behavioral health settings.

Accommodations

TGC will provide reasonable accommodations for individuals with disabilities unless it would cause undue hardship.We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities.We will make a good-faith effort to list any special requirements in our job descriptions.

The physical demands of this position warrant:

• Sedentary Work: Occasionally lifting 10 pounds or less, sitting most of the time and may involve walking or standing for brief periods of time.

Confidentiality

Under Federal confidentiality laws, personnel of the Clinic may not disclose information about clients or personnel to anyone outside the Clinic without the person's prior written consent and may not disclose this information to others within the Clinic except on a "need to know basis". This includes any identifying information concerning current, past or prospective clients or personnel.