Care Management Support Specialist – Mohawk Valley

LIFEPlan CCO NY; City of Utica (NY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

LIFEPlan CCO NY in Utica, NY is seeking a Care Manager Assistant to support Care Management teams with documentation, compliance, and records coordination. This role does not carry a caseload and focuses on ensuring audit-ready member files and smooth service delivery.

The CMA works across CHOICES and other systems, travels up to 25% for meetings, and requires a 4-year degree; strong attention to detail and teamwork are essential.

Qualifications

• A Bachelor of Arts or Science degree from an accredited institution required.
• Degrees in Health and Human Services, Psychology, Sociology, or related fields preferred.
• Experience in care management or related field preferred.

Responsibilities

• Provide administrative and operational support to Care Management teams to promote efficient service delivery and regulatory compliance.
• Review member records to identify outstanding documentation and record maintenance needs.
• Upload, organize, maintain, and track documents in CHOICES and other agency systems.
• Coordinate collection of required documentation and follow-up items.
• Support distribution, tracking, and follow-up of Life Plans and related acknowledgements.
• Assist with audit preparation, quality assurance, and record retrieval for audits.
• Prepare and distribute correspondence, mailings, and required forms to members and providers.
• Collaborate with Care Managers and other departments to ensure timely completion of processes.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Education

Bachelor of Arts or Science degree

Health and Human Services preferred

Job description

LIFEPlan CCO NY in Utica, NY is seeking a Care Manager Assistant to support Care Management teams with documentation, compliance, and records coordination. This role does not carry a caseload and focuses on ensuring audit-ready member files and smooth service delivery.

The CMA works across CHOICES and other systems, travels up to 25% for meetings, and requires a 4-year degree; strong attention to detail and teamwork are essential.