Care Management Support Specialist – Enrollment & Scheduling

Jobtailor; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Columbia, SC is seeking an Administrative Support Specialist to assist clinical care coordination programs. You will provide non-clinical support to Care Managers and Health Coaches, conduct outreach to engage and enroll members, and handle inbound enrollment calls.

The role emphasizes confidential health information handling, appointment scheduling, and collaboration with PCPs and specialists to facilitate enrollment and services.

Qualifications

• Two years of strong customer service experience handling confidential health information.
• Associate degree in Nursing, Social Work, or healthcare related field.

Responsibilities

• Provide administrative and programmatic support for clinical care coordination.
• Offer non-clinical support to Care Managers and Health Coaches.
• Conduct telephonic outreach to enroll members into care management programs.
• Take inbound enrollment calls and provide inbound backup for Care Manager calls.
• Manage mailings and outreach correspondence to providers regarding enrollment status.
• Schedule appointments for Care Manager follow-up.
• Coordinate contact with PCPs and specialists regarding enrollment and services.
• Organize and establish community services as needed.
• Monitor closed cases based on defined monitoring criteria.
• Perform other duties as assigned.

Skills

Customer Service

Telephonic Outreach

Appointment Scheduling

Confidential Health Information

Healthcare Coordination

Education

Associate Degree in Nursing

Associate Degree in Social Work

Tools

EMR Systems

Job description

Jobtailor in Columbia, SC is seeking an Administrative Support Specialist to assist clinical care coordination programs. You will provide non-clinical support to Care Managers and Health Coaches, conduct outreach to engage and enroll members, and handle inbound enrollment calls.

The role emphasizes confidential health information handling, appointment scheduling, and collaboration with PCPs and specialists to facilitate enrollment and services.