Care Management Support Specialist

Molina Healthcare; El Paso (TX); Remote; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an experienced administrative professional to support care management operations in El Paso, Texas. You will handle case assignment, scheduling, data entry, and correspondence to help the team deliver integrated member care.

This role emphasizes attention to detail, customer service, and proficient MS Office use. You will collaborate with care managers and coordinate services under Molina policies to support efficient, cost-effective care.

Qualifications

• 1+ year of administrative support experience in healthcare.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent customer service and communication skills.
• Strong time-management and organizational abilities.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and clerical support for care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principal member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem solving

MS Office

Customer service

Time management

Verbal and written communication

Education

1+ year healthcare admin experience

Tools

MS Office Suite

Job description

Molina Healthcare is seeking an experienced administrative professional to support care management operations in El Paso, Texas. You will handle case assignment, scheduling, data entry, and correspondence to help the team deliver integrated member care.

This role emphasizes attention to detail, customer service, and proficient MS Office use. You will collaborate with care managers and coordinate services under Molina policies to support efficient, cost-effective care.