Care Manager (Remote) Albuquerque, NM

Molina Healthcare; Albuquerque (NM); On-site; USD 33,000 - 64,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Molina Healthcare is seeking a Care Manager to support NM Medicaid members by coordinating care and guiding them through health services. The role blends phone outreach with in-person meetings and requires careful documentation of interactions.

Travel within the local service area is reimbursed. Responsibilities include assessments, care planning, and continuous monitoring to ensure positive outcomes while collaborating with a multidisciplinary team.

Qualifications

• At least 2 years experience in health care, preferably in care management.
• Valid driver's license and reliable transportation for travel.
• Demonstrated knowledge of community resources.
• Ability to operate proactively and demonstrate detail-oriented work.
• Excellent time-management and prioritization skills with ability to manage multiple projects.

Responsibilities

• Completes assessments of members per regulated timelines and determines eligibility for care coordination.
• Develops and implements care plans in collaboration with member and care team.
• Conducts telephonic, face-to-face or home visits as required.
• Performs ongoing monitoring of care plan and documents interventions and outcomes.
• Maintains ongoing member caseload for regular outreach and management.
• Promotes integration of services across behavioral health, LTSS, and community resources.
• Facilitates interdisciplinary care team meetings and collaboration.
• Uses motivational interviewing to educate, support and motivate change.
• Assesses barriers to care and assists members to address concerns.
• Collaborates with licensed care managers as needed.
• Travel 25-40% local travel may be required.

Skills

Care coordination

Communication skills

Time management

Multitasking

Detail oriented

Independent worker

Microsoft Office

Travel flexibility

Behavioral health knowledge

Education

Bachelor's degree in health care or related field

Tools

Microsoft Office Suite

Job description

Job Description

Acting as a Care Manager supporting our NM Medicaid members. The Medicaid Care Manager will support them to ensure management of health conditions. The position is a combination of phone call outreach and in person meetings with the members. Excellent computer skills and attention to detail are very important to multitask between systems, talk with members on the phone, and enter accurate contact notes.

This is a telephonic position and productivity is important. Preferred candidates will have previous case management, managed care.

TRAVEL in the field to local service delivery area to meet with the members. Mileage is reimbursed as part of our benefit package.

Schedule: Monday through Friday 8AM to 5PM Mountain Time (No weekends, no nights, no holidays.) Alternative work schedules are available after 6 month exp: 4 10-hour shift or four 9 hours shifts and a half day shift.

Job Summary

Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Completes assessments of members per regulated timelines and determines who may qualify for care coordination/care management based on triggers identified in assessments.
• Develops and implements care plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals.
• Conducts telephonic, face-to-face or home visits as required.
• Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member caseload for regular outreach and management.
• Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care.
• Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration.
• Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
• Assesses for barriers to care, provides care coordination and assistance to member to address concerns.
• Collaborates with licensed care managers/leadership as needed or required.
• 25- 40% estimated local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.
• Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Demonstrated knowledge of community resources.
• Ability to operate proactively and demonstrate detail-oriented work.
• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations
• Ability to work independently, with minimal supervision and self-motivation.
• Ability to demonstrate responsiveness in all forms of communication, and remain calm in high-pressure situations.
• Ability to develop and maintain professional relationships.
• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
• Excellent problem-solving and critical-thinking skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
• In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements).

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $24 - $46.81 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.