Client Support Coordinator - Remote

Labcorp; North Carolina; Remote; Part time

Job summary

Join Labcorp as a Precision Medicine Client Support Coordinator to drive exceptional client experiences. In this role, you will enter lab orders, respond to inquiries, and contribute to continuous improvement initiatives. Ideal candidates have 3 years of customer support experience and strong communication skills. Enhance your career within a leading global life sciences company with impactful work in health and medical services.

Benefits

Medical benefits

401(k) plan

Paid Time Off (PTO)

Tuition Reimbursement

Qualifications

• 3 years of experience in customer support.
• Exceptional communication and problem-solving skills.
• Ability to multitask effectively.

Responsibilities

• Entering new lab orders into systems.
• Responding to client inquiries promptly.
• Facilitating client-specific scenarios.

Skills

Customer focus

Communication

Problem-solving

Multitasking

Education

B.A./B.S. or equivalent experience

Tools

Excel

PowerPoint

Job description

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Precision Medicine Client Support Coordinator

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.

Precision Medicine Client Support Coordinator

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.

The Client Support Coordinator is a versatile role with many touchpoints throughout the customer experience. This role is essential to delivering prompt attention to client and internal team needs, ensuring a seamless experience every time a customer interacts with Labcorp Oncology assays and the Medical team. **Must be able to work EST hours**

Essential Duties

• Entering new lab orders into front end systems.
• Receive, respond to and triage client inquiries in a timely and accurate manner.
• Answer phone calls, emails and faxes.
• Daily communication and interaction with clients to provide case updates.
• Facilitate client and case specific special handling scenarios.
• Partner with team to support work flow including order entry, report delivery and information requests.
• Log cases in CRM tool for tracking and management.
• Participate in cross-functional projects as assigned.
• Contribute to and support ongoing customer improvement initiatives.
• Proactively identify and address potential areas of concern.
• Communicate with management regarding potential issues and address customer pain points.
• Contributes to a culture of continuous improvement to ensure customer satisfaction.
  
  

Minimum Qualifications

• 3 years of experience in related customer support field.
• Highly customer focused, motivated and outcome driven.
• Exceptional communication and problem-solving skills.
• Ability to multitask and respond positively to new and unusual situations.
• Strong Excel and PowerPoint abilities.
• Strong knowledge of Windows based systems and applications
  
  

Preferred Qualifications

• B.A./B.S. or equivalent years of experience
• Experience in the oncology field
  
  

The application window for this position is: 6/19/2025 - 6/21/2025

Salary range: $22 - $26/hr

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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