Vehicle Operations Support Specialist II (Manheim)

Cox; Lakeland, Orlando, State Road (FL, FL, NC); On-site; Full time

Job summary

A leading company in the automotive sector is seeking a dedicated professional to manage client interactions and ensure high-quality service. The role involves maintaining accurate records, resolving client issues, and collaborating with peers to meet service level agreements. Ideal candidates will have strong communication skills and a background in administrative roles. This position offers competitive hourly pay and a range of benefits, including paid time off and holidays.

Benefits

Paid Time Off

Paid Holidays

Bereavement Leave

Military Leave

Parental Leave

Qualifications

• 3 years' experience in a related field or 5 years' experience required.
• 1 - 3 years of clerical or administrative experience in the automotive industry.

Responsibilities

• Manage inbound calls, emails and texts efficiently.
• Identify client needs and provide solutions.
• Maintain documentation of client interactions.

Skills

Communication

Time Management

Attention to Detail

Customer Focus

Education

High School Diploma/GED

Tools

Office Equipment

Job description

Key Responsibilities:

• Become proficient in all knowledge base requirements in order to resolve clients' needs as efficiently as possible.
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data.
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
• Manage inbound calls, emails and texts in a timely and efficient manner.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage clients by providing best-in-class service.
• Meet and/or exceed established verification guidelines and key performance criteria.
• Work closely with our peers and BPO partners to deliver on client SLAs.
• Work across the organization as needed to resolve requests and correct issues/problems.
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
• Identify areas of process improvement.
• Effectively communicate.
• Perform other duties as deemed necessary by management.

Qualifications:

• Minimum Requirements: High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required.
• Prior clerical or administrative experience required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
• 1 - 3 years of clerical or administrative experience in the automotive industry.
• Excellent oral and written communications skills, particularly in a phone, email, SMS or chat context.
• Effective time management.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

USD 16.15 - 24.23 per hour

Compensation:

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.