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Care Management Support Coordinator II
Fidelis Care - New York
New York (NY)
On-site
Full time
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Job summary
A leading healthcare company seeks a Care Management Support Coordinator II to provide outreach to members and maintain records. The position requires a high school diploma and offers a competitive hourly wage based on experience. Responsibilities include assisting members with care plans, resolving inquiries, and ensuring compliance with regulatory requirements.
Benefits
Qualifications
- Requires 1 – 2 years of related experience.
- Knowledge of existing benefits and resources.
- Complies with all policies and standards.
Responsibilities
- Supports administrative care management activities including performing outreach.
- Documents and maintains non-clinical member records.
- Serves as a point of contact to resolve issues.
Skills
Education
Job description
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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
- Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
- May apply working knowledge of assigned health plan(s) activities and resources
- Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
- Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
- Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
- Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
- Performs other duties as assigned
- Complies with all policies and standards
Requires 1 – 2 years of related experience
Pay Range $17.50 - $27.50 per hour
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionProject Management and Information Technology
- IndustriesHospitals and Health Care and Insurance
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