Care Management Support Coordinator II

Pyramid Consulting, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Care Management Support Coordinator II for a remote contract position. This role offers the opportunity to engage with members, providing essential support for care plans and connecting them with valuable resources. The ideal candidate will have a strong background in customer service, excellent communication skills, and proficiency in tools like Excel. Join a leading healthcare organization that values your contributions and offers a pathway to long-term potential in your career.

Benefits

Health Insurance (Medical, Dental, Vision)

401(k) Plan

Paid Sick Leave

Qualifications

• 1-2 years of related experience in healthcare or customer service.
• Proficiency in Excel and typing skills required.

Responsibilities

• Provide outreach and support to members regarding care plans.
• Assist with administrative tasks and maintain member records.
• Connect members to health plan and community resources.

Skills

Customer Service

Communication

Excel Proficiency

Typing Skills

Education

High School Diploma or GED

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Immediate need for a talented Care Management Support Coordinator II. This is a 03+ months Contract to Hire opportunity with long-term potential and is located in U.S (Remote-EST & CST).

Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69077

Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

1. Provide outreach to members via phone to support care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
2. Support administrative care management activities including outreach, inbound calls, and scheduling services.
3. Serve as a point of contact to members, providers, and staff to resolve issues and document member records according to current state and regulatory guidelines.
4. Assist members in connecting to health plan and community resources to ensure high-quality customer care.
5. Apply working knowledge of assigned health plan activities and resources.
6. Handle member and provider inquiries, explain care procedures and protocols.
7. Support member onboarding and daily administrative duties, including sending welcome letters, correspondence, and educational materials.
8. Maintain and document non-clinical member records in compliance with standards and regulations.
9. Make referrals addressing Social Determinants of Health (SDOH) needs based on knowledge of local benefits and resources.
10. Perform other duties as assigned and comply with policies and standards.

Key Requirements and Technology Experience:

1. High School diploma or GED required.
2. 1–2 years of related experience required.
3. Proficiency in Excel, typing, and experience in medical or customer service background.

Our client is a leading healthcare industry organization. We are currently interviewing for this and similar contract positions. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind.