Care Management Support Coordinator II

Pyramid Consulting, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Care Management Support Coordinator II for a remote contract role. This position involves supporting care management activities, scheduling, and outreach to members and providers. Ideal candidates will have experience in a call center environment and a strong understanding of healthcare processes. You'll play a vital role in ensuring quality care by connecting members with resources and managing inquiries. If you're adaptable, possess critical thinking skills, and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Health Insurance (Medical, Dental, Vision)

401(k)

Paid Sick Leave

Qualifications

• 1-2 years experience in outreach and scheduling for healthcare.
• Ability to work from home in a fast-paced environment.

Responsibilities

• Support administrative care management activities including outreach and scheduling.
• Serve as a point of contact for members and providers.

Skills

Call Center

Scheduling

Healthcare

Critical Thinking

Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Outlook)

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $24.00/hr

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ months contract opportunity with long-term potential, located in US (Remote PST). Please review the job description below and contact me ASAP if interested.

Job ID: 25-67379

Pay Range: $23 - $24/hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave (depending on work location).

Key Responsibilities:

• Shift: 7 am – 4 pm PST / 8 am – 5 pm PST. Availability for weekend work as needed. OT not required.
• Schedule breaks and lunches in a live call center environment.
• Support administrative care management activities including outreach, inbound calls, and scheduling.
• Serve as a point of contact for members, providers, and staff to resolve issues and document member records per regulations.
• Assist members in connecting to health plan and community resources to ensure quality care.
• Apply knowledge of assigned health plan activities and resources.
• Handle member and provider inquiries, explain care procedures, and protocols.
• Support member onboarding and administrative duties like sending welcome letters and educational materials.
• Maintain non-clinical member records adhering to policies and regulations.
• Knowledge of local benefits and resources, addressing Social Determinants of Health (SDOH).
• Perform other duties as assigned and comply with policies.

Key Requirements and Technology Experience:

• Skills: Call Center, Scheduling, Healthcare
• Software: Microsoft Office (Outlook)
• 1-2 years related experience supporting outreach, scheduling, and education for members and providers.
• Ability to work from home in a fast-paced environment, collaborating with clinical teams.
• Experience in scheduling and peer-to-peer communication.
• Critical thinking, adaptability, and receptiveness to feedback.
• Call metrics: avg handle time 7.5 min, hold time 1.5 min, 90% service levels, 95-100% audit scores, 20-40 calls/day.
• High school diploma or equivalent.

Our client is a leading Financial Industry. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. promotes equal employment opportunities and prohibits discrimination based on protected characteristics.

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Additional Details:

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Health Care Provider and Management
• Industries: Hospitals and Health Care