Care Management Support Coordinator II

Pyramid Consulting; Tempe (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare industry is urgently seeking a Care Management Support Coordinator II for a remote contract opportunity. This role involves managing inbound calls, maintaining consistent communication, and meeting defined metrics. Ideal candidates will have prior call center experience and proficiency in multitasking. The contract offers a pay range from $22 to $24 per hour along with essential employee benefits.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• 2 years of inbound call center experience required.
• High School Diploma is necessary.
• Basic understanding of Microsoft Office Applications.

Responsibilities

• Answering busy inbound/outbound queues and multitasking across systems.
• Documentation in Virtual Health with each phone call.
• Meeting monthly metrics, ensuring speed of answered calls is less than 30 seconds.

Skills

Inbound call center experience

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Immediate need for a talented Care Management Support Coordinator II . This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-69003

Pay Range : $22 - $24 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• We can accept EST but MUST be able to work the 11am-8pm shift.
• We have very strict guidelines regarding the shifts, including breaks and lunches.
• Answering busy inbound / outbound queue, working multiple systems at one time, able to multitask easily.
• Consistent communication with Supervisor and Seniors
• With each phone call- documentation is required in Virtual Health
• Multiple inbound calls per hour to be completed by CMSC II. (Can't go below 80 / month)
• Meeting Monthly metrics
• Average speed of answered calls less than 30 seconds.

Key Requirements and Technology Experience :

• Skills- 2 years inbound call center experience
• Multitasking and working within multiple systems at once.
• MUST be willing to work a complete 6 months prior to taking off (HOWEVER, it must be a valid reason and accommodation if needing to be off work- case-by-case, TBD)
• 2 years inbound call center experience
• Education Requirement : HSD
• Basic understanding of Microsoft Office Applications.
• MST hours 8am-5pm (Mar-Oct)Shift :
• 9 am-6pm (Oct-Mar)
• 11am-8 pmEST (Jan-Dec) .

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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