Care Management Supervisor: Utilization & Discharge

Hackensack Meridian Health; Haddonfield (NJ); On-site; USD 97,000 - 119,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Supervisor, Care Management to lead an interdisciplinary team in coordinating patient care across the continuum. The role emphasizes effective resource utilization, length of stay reduction, and evidence-based practice adherence.

You will oversee case management processes, mentor staff, and drive performance improvement initiatives to support timely reimbursement and high-quality outcomes.

Qualifications

• Bachelor's degree in Nursing or Master's degree in Social Work.
• At least 3 years full-time experience in an acute care setting.
• Familiar with hospital resources, community resources, and/or resource/utilization management.
• Care coordination, case management or discharge planning experience.
• Effective decision-making/problem-solving skills, demonstration of creativity in problem-solving, and influential leadership skills.
• Excellent verbal, written and presentation skills. Proficient computer skills (Microsoft Office and/or Google Suite).

Responsibilities

• Facilitates collaborative management of patient care across the continuum, intervening as necessary to remove barriers to timely and efficient care delivery and reimbursement.
• Supervises the staff with all care management processes, including LOS, throughput, patient flow and denials and appeals follow up.
• Applies process improvement methodologies in evaluating team member's documentation.
• Ensures that multidisciplinary rounds and team huddles are occurring.
• Provides direction to the multidisciplinary team as needed in difficult cases.
• Obtains, interprets and presents metrics related to care management.
• Attends key meetings and presents the information about existing case management processes.
• Develops the performance improvement plan of the care manager, documents performance and provides performance feedback, evaluates the work of the team member and provides reward and recognition for proper and efficient performance.
• Determines areas of opportunities and suggest process improvement.
• Follows HR policies for performance and disciplinary action.
• Participates in departmental preparation for regulatory visits and compliance audits.
• Coordinates/facilitates patient care progression throughout the continuum by working collaboratively with the multidisciplinary team.
• Collaborates with ancillary departments to ensure accuracy of patient demographic and insurance information.
• Assists in the collection and reporting of indicators tracking efficiency of case management processes.
• Uses data to drive decisions and plan/implement performance improvement strategies related to assigned staff, including fiscal, clinical, and patient satisfaction data.

Skills

Decision-making

Problem-solving

Leadership

Communication

Computer skills

Education

Bachelor's degree in Nursing

Master's degree in Social Work

Tools

Microsoft Office

Google Workspace

Job description

Hackensack Meridian Health is seeking a Supervisor, Care Management to lead an interdisciplinary team in coordinating patient care across the continuum. The role emphasizes effective resource utilization, length of stay reduction, and evidence-based practice adherence.

You will oversee case management processes, mentor staff, and drive performance improvement initiatives to support timely reimbursement and high-quality outcomes.