Care Management Coordinator

Abel Personnel; Harrisburg (Dauphin County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Mileage reimbursement

Temp-to-permanent opportunity

Onsite role with local travel

Job summary

Abel Personnel is seeking a Care Management Coordinator in a Dauphin County-based aging and community services organization. This onsite role balances office coordination with local field visits, assisting clients to access services and support.

Responsibilities include intake calls, care plan reviews, and travel to meet clients. A Bachelor’s in social sciences or related experience is required, with strong communication and documentation skills and a valid driver’s license.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Gerontology, Human Services, or a related social science; or an equivalent combination of education and relevant experience.
• Strong communication and interviewing skills in both telephone and face-to-face settings.
• Ability to process information quickly, solve problems, and adapt questions based on the conversation.
• Ability to work independently while managing multiple cases, tasks, and priorities.
• Basic computer proficiency, including data entry and electronic case documentation.
• Ability to work respectfully and professionally with individuals experiencing physical, emotional, or social challenges.
• Valid driver's license, reliable transportation, and a clean driving record that meets assignment requirements.
• Ability and willingness to travel locally for required client visits and community-based work.

Responsibilities

• Accept and screen incoming calls, referrals, intakes, and walk-in inquiries.
• Conduct telephone and in-person interviews with clients and other individuals involved in active cases.
• Review active care plans, identify changing needs, and help coordinate appropriate services and community resources.
• Travel locally a few times each week to meet with clients and complete in-person care plan reviews.
• Place outbound calls related to care coordination, follow-up, and case investigations.
• Ask appropriate follow-up questions and adjust conversations based on client or collateral responses.
• Document case activity, interviews, and client interactions accurately in the computerized client information system.
• Maintain professional working relationships with community agencies, service providers, families, and support networks.
• Follow established requirements for confidentiality, documentation, client care, and professional conduct.

Skills

Communication skills

Interviewing skills

Independent work

Time management

Data entry

Education

Bachelor's degree in Social Work or related

Equivalent experience

Tools

Electronic case management system

Job description

Location: Harrisburg, PA | Onsite with local community travel

Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Pay: $20.00 per hour

Employment Type: Temp-to-permanent | Initial six-month assignment

Mileage Reimbursement: Federal mileage rate for required community travel

About the Role

Abel Personnel is hiring a Care Management Coordinator for a confidential Dauphin County-based aging and community services organization. This onsite role supports a community-based care management and protective services program through client outreach, care plan coordination, accurate case documentation, and regular local field visits.

This opportunity is a strong fit for someone who communicates calmly, gathers information thoughtfully, and can adjust questions in real time. You will balance office-based coordination with community travel while helping individuals access appropriate services and support.

Why This Role Matters

Your work will help clients, families, providers, and community partners stay connected around current needs and care plans. Clear interviews, timely follow-up, and accurate documentation directly support continuity of care and responsible service coordination.

What You Will Do

• Accept and screen incoming calls, referrals, intakes, and walk-in inquiries.
• Conduct telephone and in-person interviews with clients and other individuals involved in active cases.
• Review active care plans, identify changing needs, and help coordinate appropriate services and community resources.
• Travel locally a few times each week to meet with clients and complete in-person care plan reviews.
• Place outbound calls related to care coordination, follow-up, and case investigations.
• Ask appropriate follow-up questions and adjust conversations based on client or collateral responses.
• Document case activity, interviews, and client interactions accurately in the computerized client information system.
• Maintain professional working relationships with community agencies, service providers, families, and support networks.
• Follow established requirements for confidentiality, documentation, client care, and professional conduct.

Required Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Gerontology, Human Services, or a related social science; or an equivalent combination of education and relevant experience.
• Strong communication and interviewing skills in both telephone and face-to-face settings.
• Ability to process information quickly, solve problems, and adapt questions based on the conversation.
• Ability to work independently while managing multiple cases, tasks, and priorities.
• Basic computer proficiency, including data entry and electronic case documentation.
• Ability to work respectfully and professionally with individuals experiencing physical, emotional, or social challenges.
• Valid driver's license, reliable transportation, and a clean driving record that meets assignment requirements.
• Ability and willingness to travel locally for required client visits and community-based work.

Preferred Experience

• Experience in care management, case management, protective services, aging services, social services, community outreach, or a related human services setting.

Work Environment and Expectations

• Onsite office environment in Harrisburg with free parking.
• Monday-Friday schedule from 8:00 a.m.-4:30 p.m.
• Combination of desk work, telephone outreach, electronic documentation, and local field visits.
• Community travel a few times per week, with required mileage reimbursed at the federal mileage rate.
• Frequent interaction with clients who may be distressed or navigating complex circumstances.
• Requires professionalism, sound judgment, flexibility, empathy, and careful handling of confidential information.

Why Work with Abel Personnel

• $20.00 per hour.
• Temp-to-permanent opportunity following an initial six-month assignment. Permanent hire is based on performance and client business needs.
• Federal mileage reimbursement for required community travel.
• Meaningful experience supporting care management, protective services, and community-based programs.
• Recruiting and assignment support from Abel Personnel, a well-established staffing firm serving Central Pennsylvania.

Abel Personnel is an equal opportunity employer.