Care Management Coordinator

DOCS Dermatology Group; Cleveland (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

DOCS Dermatology Group is seeking a Care Management Coordinator to support pathology and prior authorization processes, ensuring effective treatment, monitoring, and clear patient communication to deliver a positive patient experience.

This role requires organizing data, coordinating with clinical teams, and maintaining logs and reporting to optimize workflows across multiple offices.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years of pathology or lab experience.
• Knowledge of medical terminology is preferred.
• Highly organized with strong attention to detail.
• Self-motivated to achieve high patient care and customer service standards.

Responsibilities

• Monitor surgery schedule for current day and 1-2 days in advance.
• Check phone messages and follow up with patients or coordinate communication with clinical team.
• Monitor pathology reports including outside labs and take appropriate next steps.
• Review pending plan completion log for undefined workflow.
• Serve as the “owner” for the results log and update the worksheet to ensure timely data entries.
• Serve as the “owner” for the biologic Excel log, updating as changes occur.
• Communicate with drug companies in coordination with prior authorization efforts.
• Identify opportunities for efficiencies, standardization, and training and implement with Regional Operations Director.
• Assist in provider communication for multiple offices and update forms as needed.
• Liaise for patient communication.
• Maintain a safe, secure, and healthy work environment by following procedures.
• All other duties as assigned by supervisor.

Skills

Attention to detail

Organizational skills

Communication

Self-motivation

Patient care mindset

Education

High School Diploma or Equivalent

1–2 years pathology/lab experience

Tools

Microsoft Excel

Job description

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

The Care Management Coordinator serves as a cross functional team member providing pathology and prior authorization support to ensure effective treatment, monitoring, and communication resulting in a positive patient experience.

Job Responsibilities

• Monitor surgery schedule for current day and 1-2 days in advance.
• Check phone messages and follow up with patients or coordinate communication with clinical team.
• Monitor the status of pathology reports including reports from outside labs and take appropriate action for next steps including physician review.
• Review pending plan completion log for undefined workflow.
• Serve as the “owner” for the results log. Update and manage the worksheet to ensure all data entries are timely and compliant. Monitor results logs and provide monthly reporting.
• Serve as the “owner” for the biologic Excel log, monitoring and updating as changes occur.
• Responsible for communication with drug companies in coordination with prior authorization efforts.
• Identify opportunities for efficiencies, standardization, and training and collaborate with Regional Operations Director for implementation.
• Act as a resource for clinical and prior authorization team members by performing various tasks. Tasks include but are not limited to updating forms, verifying appropriate documentation for prior authorizations and pathology, ensuring that pathology notification deadlines are met, and assisting in provider communication for multiple offices.
• Liaison for patient communication.
• Maintain a safe, secure, and healthy work environment by following standards and procedures.
• All other duties as assigned by supervisor.

Minimum Qualifications

• High School Diploma or Equivalent.
• 1-2 years of prior pathology or lab experience.
• Knowledge of medical terminology is preferred.
• Highly organized and systematic, excellent attention to detail and ability to complete tasks with a high degree of accuracy.
• Self-motivated to achieve the highest patient care and customer service standards.

Physical Demands

• Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
• Prolonged periods of sitting at a desk.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status