Care Management Assistant -Psych

LifeBridge Health; Randallstown (MD); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

Retirement plan

Tuition reimbursement

Paid time off & parking

Job summary

Northwest Hospital in Baltimore County is seeking a Psychiatric Care Management Assistant (PCMA) to join the inpatient behavioral health social work team. The PCMA serves as liaison between the hospital and the Office of the Public Defender and the Office of Administrative Hearings, ensuring dockets are updated weekly and helping families testify at hearings when needed.

The role involves facilitating weekly hearings, representing Northwest during hearings, assessing patient insurance and

Qualifications

• Essential: 1-3 years related experience.

Responsibilities

• Liaises between the hospital and the Office of the Public Defender (OPD) and the Office of Administrative Hearings (OAH).
• Ensures dockets are updated weekly and helps families testify at hearings when necessary.
• Facilitates weekly hearings and represents Northwest Hospital during hearings and communications with OPD and OAH to stay compliant with COMAR regulations for involuntarily admitted patients.
• Assesses patient insurance/financial status to support discharge planning.
• Maintains log of post-hospital care referrals, providers, contacts, and related information.
• Serves as liaison between attending psychiatrists, social workers, and external reviewers.
• Provides administrative support by tracking departmental statistics and maintaining system reports; performs general clerical and receptionist duties.

Job description

Summary

The Psychiatric Care Management Assistant (PCMA) is an integral part of the social work team in the inpatient behavioral health units at Northwest. They function as the liaison between the hospital and the Office of the Public Defender (OPD), and the Office of Administrative Hearings (OAH), ensuring that the dockets are updated each week and that family members are prepared to testify at the hearings when necessary. The Psychiatric Care Management Assistant is responsible for facilitating the hearings each week and represents Northwest Hospital during the hearing and while communicating with the OPD, and OAH to keep Northwest compliant with the legal requirements and COMAR regulations for involuntarily admitted patients. The PCMA also gives the opening and/or closing statement in the hearings. Assesses the patient insurance/financial status to facilitate and assist with appropriate discharge planning. Maintains log of post hospital care referrals, provider, contacts, and other related information. Serves as communication liaison between attending psychiatrists, social workers, and external reviewers. Also, serves as the administrative support staff in maintaining departmental statistical data, tracking and maintaining departmental system reports and performing general clerical and receptionist duties. Works in partnership with other staff members and providers and proactively identifies and provides for the customer's needs.

Experience

Essential:
1-3 years related experience

Pay Range

$17.00 to $24.75 Based On Experience

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Northwest Hospital

Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.