Care Management Admin & Records Specialist

Lifeplan-Cco-Ny; Town of New Castle (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Lifeplan-Cco-Ny is seeking a Care Manager Assistant to support Care Management teams with document coordination, compliance activities, and operational efficiency. The role ensures member records are complete and audit-ready, while enabling Care Managers to focus on engagement and care coordination.

The CMA works across CHOICES and other agency systems, collecting and tracking required records, participating in audits, and assisting with timely Life Plan distributions and follow-ups.

Qualifications

• Bachelor's degree required.
• Degrees in Health and Human Services preferred.
• Experience in care management or related fields is preferred.

Responsibilities

• Provide administrative and operational support to Care Management teams.
• Review member records and identify outstanding documentation and follow-ups.
• Upload and organize documents in CHOICES and other systems.
• Coordinate collection of required documentation (hospital records, SAPs, Life Plan pages).
• Support distribution and tracking of Life Plans and acknowledgments.
• Assist with audits and quality assurance activities.
• Prepare correspondence, mailings, and information packets for members and providers.
• Collaborate with care managers, leadership, and providers to complete processes on time.
• Attend meetings, trainings, and other initiatives; complete required trainings on time.

Skills

Attention to detail

Organization

Communication

Microsoft Office

Team collaboration

Dependability

Education

Bachelor's degree (BA/BS)

Health and Human Services related degree preferred

Tools

EHR systems

MS Office

Job description

Lifeplan-Cco-Ny is seeking a Care Manager Assistant to support Care Management teams with document coordination, compliance activities, and operational efficiency. The role ensures member records are complete and audit-ready, while enabling Care Managers to focus on engagement and care coordination.

The CMA works across CHOICES and other agency systems, collecting and tracking required records, participating in audits, and assisting with timely Life Plan distributions and follow-ups.