Care Management Admin Assistant — Field Support & Records

LIFEPlan CCO NY; Town of New Castle (NY); Hybrid; USD 40,000 - 43,000; Full time

Job summary

LIFEPlan CCO NY in Chappaqua, NY is seeking a Care Manager Assistant to provide essential administrative support to our Care Management teams. The role focuses on document coordination, compliance activities, and operational efficiency to keep member records audit-ready and enable Care Managers to focus on engagement and care planning.

The CMA works across multiple teams, travels regionally as needed (up to 25%), and will support meeting tight timelines while maintaining confidentiality and

Qualifications

• Bachelor’s degree required.
• Degrees in Health and Human Services, Psychology, Sociology, or related fields preferred.
• Experience with individuals with intellectual and/or developmental disabilities, case management, or related fields preferred.

Responsibilities

• Provide administrative and operational support to Care Management teams to promote efficient service delivery and regulatory compliance.
• Review member records to identify outstanding documentation and follow-up needs.
• Upload, organize, and track documents in CHOICES, the CCO EHR, and other agency systems.
• Coordinate collection of required documentation including hospital records, SAPs, and life plan pages.
• Assist with audit preparation, quality assurance, and documentation retrieval for audits.

Skills

Detail oriented

Communication

Time management

Education

Bachelor’s degree

Health & Human Services related field preferred

Tools

CHOICES EHR

CCO EHR

Microsoft Office

Job description

LIFEPlan CCO NY in Chappaqua, NY is seeking a Care Manager Assistant to provide essential administrative support to our Care Management teams. The role focuses on document coordination, compliance activities, and operational efficiency to keep member records audit-ready and enable Care Managers to focus on engagement and care planning.

The CMA works across multiple teams, travels regionally as needed (up to 25%), and will support meeting tight timelines while maintaining confidentiality and