Care Gap Navigator & Pre-Visit Planner

The-Wright-Centers-For-Community-Health-and-Graduate-Medical-Education; Scranton (Lackawanna County); On-site; USD 42,000 - 58,000; Full time

Job summary

The Wright Center for Community Health and Graduate Medical Education is seeking a Care Gap Closure & Pre-Visit Planning Specialist to improve preventive care and visit efficiency in Scranton, PA. You will work with clinicians, nurses, care management, and population health to identify and close care gaps before scheduled visits.

Responsibilities include proactive patient outreach, coordinating screenings and referrals, preparing charts, and ensuring documentation in the EHR, while supporting

Qualifications

• High school diploma or equivalent.
• Basic knowledge of ambulatory clinical workflows and electronic health records.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently while collaborating with clinical teams.
• Ability to manage multiple worklists and patient outreach activities.
• Commitment to patient-centered care and quality improvement.

Responsibilities

• Identify and close care gaps before scheduled visits.
• Proactively outreach to patients by phone or portal.
• Coordinate screenings, labs, immunizations, referrals, and other services.
• Prepare patient charts for encounters and ensure documentation in EHR.
• Collaborate with nurses, care managers, and population health staff.
• Attend daily or weekly huddles to review upcoming patients and gaps.

Skills

Excellent communication

Interpersonal skills

Time management

Independent work with collaboration

Multitasking / manage multiple workls

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

The Wright Center for Community Health and Graduate Medical Education is seeking a Care Gap Closure & Pre-Visit Planning Specialist to improve preventive care and visit efficiency in Scranton, PA. You will work with clinicians, nurses, care management, and population health to identify and close care gaps before scheduled visits.

Responsibilities include proactive patient outreach, coordinating screenings and referrals, preparing charts, and ensuring documentation in the EHR, while supporting