Care Experience Manager

Aveanna Healthcare; Newark (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) in Newark, DE to coordinate client and caregiver experiences, ensuring satisfaction and smooth operations without hands-on clinical work.

You will manage caregiver schedules, support patient referrals and onboarding, maintain records, and participate in on-call phone support. A Bachelor’s degree and 2+ years of sales, customer service, or fast-paced offices are required; MS Office and strong communication are essential.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation - phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.

Skills

Customer service

Communication

Organization

Problem solving

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Care Experience Manager (CEM)

As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day.

Why You’ll Love This Role

• No hands-on clinical work required - focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation - phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy - turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone-based on call after hours support - paid!

What We’re Looking For

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters - and where you’re supported to grow both professionally and personally - we want to hear from you!