Care Experience Manager

Aveanna Healthcare, LLC; Indianapolis (IN); Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) to support clients and caregivers through coordination and communication, with an emphasis on scheduling and onboarding. This role is on-call, phone-based, and paid, focusing on a positive experience for families and caregivers.

Candidates should have a bachelor’s degree or equivalent experience and strong organizational and communication skills, with proficiency in MS Office. Local travel may be minimal as needed.

Formación

• Bachelor’s degree or equivalent work experience.
• Strong communication and problem-solving abilities.
• Comfortable using MS Office and learning new systems.

Responsabilidades

• Act as main point of contact for clients and caregivers, ensuring satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support new referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation — phone support only, and paid.
• Foster a positive, supportive work environment and engage caregivers.
• Handle problem-solving with professionalism and empathy.
• Support caregiver retention through timely feedback and engagement.

Conocimientos

Organizational skills

Time management

Communication

Relationship-building

Problem-solving

Educación

Bachelor’s degree or equivalent

Herramientas

MS Office

Descripción del empleo

About Aveanna Healthcare

Overview

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This Role

• On-call – phone-based support only, and you’ll be paid for your time
• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem‑solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship‑building, and problem‑solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast‑paced environments
• Are proactive, adaptable, and solution‑oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —