Care Experience Manager

Aveanna Healthcare, LLC; Council Bluffs (IA); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Aveanna Healthcare, LLC is seeking a Care Experience Manager (CEM) in Council Bluffs, IA. This role focuses on coordinating care and communication, not direct clinical work, to support clients and caregivers in a home-care setting.

You will serve as the main point of contact, manage caregiver schedules, and collaborate with clinical and recruitment teams to support referrals and onboarding, while maintaining accurate records and contributing to a positive team culture.

Formación

• Bachelor’s degree required or equivalent.
• 2+ years in sales, customer service, or fast-paced office.
• Strong organization and time management skills.
• Excellent communication and relationship-building abilities.
• Comfortable with MS Office; recruiting/health care experience preferred.

Responsabilidades

• Be the main contact for clients and caregivers with clear, consistent communication.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams on referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation with phone support and compensation.
• Foster a positive work environment and engage the caregiver team.
• Address problems professionally and with empathy.
• Support caregiver retention through timely feedback and recognition.

Conocimientos

Communication

Organization

Problem solving

MS Office

Relationship building

Educación

Bachelor’s degree

Descripción del empleo

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This Role

• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!