Care Dispatch & Scheduling Lead

Elara Caring; Mount Vernon (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time

401(K) with employer match

Paid time off

Holidays

Family and pet bereavement

Pet insurance

Job summary

Elara Caring is seeking a Staffing Supervisor to lead daily scheduling and dispatching for hundreds of caregiver appointments, ensuring client care plans are followed and staffing needs are met. The role emphasizes quick problem solving, collaboration with operations and HR, and maintaining high service standards.

You will guide a team, optimize staffing workflows, and ensure compliance with policies and state regulations while supporting retention efforts across the organization.

Qualifications

• 60 college credit hours or 2+ years of supervisory experience in a healthcare or service environment required.
• Experience in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.

Responsibilities

• Lead daily scheduling and dispatching: Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly: Handle last-minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations: Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success: Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team: Train and mentor dispatch staff and communicate clearly with caregivers about scheduling updates or concerns.
• Maintain operational excellence: Accurately document scheduling actions, maintain compliance, and uphold Elara Caring's mission and values in all activities.
• Performs other duties/projects as assigned.

Skills

Multitasking

Scheduling software

Communication

Caregiver coordination

Medicaid knowledge

Education

60 college credit hours

2+ years supervisory experience

Job description

Elara Caring is seeking a Staffing Supervisor to lead daily scheduling and dispatching for hundreds of caregiver appointments, ensuring client care plans are followed and staffing needs are met. The role emphasizes quick problem solving, collaboration with operations and HR, and maintaining high service standards.

You will guide a team, optimize staffing workflows, and ensure compliance with policies and state regulations while supporting retention efforts across the organization.