Staffing Supervisor Hourly

Elara Caring; Mount Vernon (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time

401(K) with employer match

Paid time off

Holidays

Family and pet bereavement

Pet insurance

Job summary

Elara Caring is seeking a Staffing Supervisor to lead daily scheduling and dispatching for hundreds of caregiver appointments, ensuring client care plans are followed and staffing needs are met. The role emphasizes quick problem solving, collaboration with operations and HR, and maintaining high service standards.

You will guide a team, optimize staffing workflows, and ensure compliance with policies and state regulations while supporting retention efforts across the organization.

Qualifications

• 60 college credit hours or 2+ years of supervisory experience in a healthcare or service environment required.
• Experience in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.

Responsibilities

• Lead daily scheduling and dispatching: Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly: Handle last-minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations: Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success: Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team: Train and mentor dispatch staff and communicate clearly with caregivers about scheduling updates or concerns.
• Maintain operational excellence: Accurately document scheduling actions, maintain compliance, and uphold Elara Caring's mission and values in all activities.
• Performs other duties/projects as assigned.

Skills

Multitasking

Scheduling software

Communication

Caregiver coordination

Medicaid knowledge

Education

60 college credit hours

2+ years supervisory experience

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Supervisor. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Supervisor with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As Staffing Supervisor, you’ll contribute to our success in the following ways:

• Lead daily scheduling and dispatching: Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly: Handle last-minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations: Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success: Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team: Train and mentor dispatch staff and communicate clearly with caregivers about schedule updates or concerns.
• Maintain operational excellence: Accurately document scheduling actions, maintain compliance, and uphold Elara Caring’s mission and values in all activities.
• Performs other duties/projects as assigned.

What is Required?

• Education: 60 college credit hours or 2+ years of supervisory experience in a healthcare or service environment required.
• Experience: Minimum 2 years in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.

Skills

• Strong multitasking, organizational, and time management abilities
• Proficiency with scheduling software or workforce management systems
• Excellent communication across phone, text, and digital platforms
• Ability to manage 300+ schedules or service calls daily with accuracy
• Knowledge of Medicaid and home care benefits preferred

Other Requirements

• Reliable Transportation to perform job duties
• Willingness to participate in occasional weekend or holiday on-call rotations

You will report to the Staffing Manager/Staffing Operations.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.