Care Coordinator - USFTG UMSA Quality and Safety

USF Tampa General; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Academic Medical Group Inc. in Tampa, FL is seeking a full-time Care Coordinator for USFTG UMSA Quality and Safety. You will educate patients, coordinate care plans, and connect them with providers and services to ensure smooth transitions.

The role emphasizes outreach, referral coordination, documentation in health databases, and monitoring quality trends to support patient-centered care and reduce gaps in services. Eligibility includes CMA certification and 3 months of healthcare experience.

Qualifications

• 3 months of healthcare or care coordination experience.
• Certification as Medical Assistant preferred.
• Knowledge of care coordination principles, referrals, and transitions of care.

Responsibilities

• Educate patients about health conditions, treatment plans, and care expectations.
• Coordinate patient care by linking with providers, services, and follow-up appointments.
• Participate in payer group meetings to support outreach and care gaps.
• Document notes in health databases and communicate patient information accurately.
• Monitor quality performance trends to support department goals.
• Assist with referrals and coordination of transitions of care.

Skills

Care coordination

Communication

EHR systems

Quality trend analysis

Multitasking

Problem solving

Education

Technical Program Allied Health

Tools

EHR Systems

Job description

Job Description - Care Coordinator - USFTG UMSA Quality and Safety (260004AG)

Care Coordinator - USFTG UMSA Quality and Safety - ( 260004AG )

The Care Coordinator educates patients about their conditions, supports them through care and treatment plans, and ensures they are connected with the appropriate healthcare professionals and services. This role assists with patient outreach, referral coordination, and care transitions while working collaboratively with providers, payers, and internal teams. The Care Coordinator documents patient information using health databases, monitors quality performance trends, and helps prevent outstanding balances through accurate communication. This position contributes to coordinated, efficient, and patient-centered care across the continuum.

Essential Functions:

• Inform and educate patients about their health conditions, treatment plans, and care expectations.
• Coordinate patient care by ensuring they are connected with appropriate providers, services, and follow‑up appointments.
• Participate in payer group meetings to support gap closures through patient outreach, scheduling, and follow‑up.
• Utilize health databases to document notes, review accounts, and communicate with necessary parties regarding patient needs.
• Monitor and maintain quality performance reports to track trends and support department goals.
• Assist patients with treatment plans by communicating with healthcare professionals to obtain referrals and coordinate care transitions.
• Coordinate home care services and durable medical equipment (DME) needs for patients as ordered.
• Support transitions of care by ensuring accurate communication and smooth handoff between care settings.
• Maintain clear, accurate, and timely documentation to support quality, compliance, and continuity of care.
• Completes other duties as assigned

Education Qualifications

• Technical Program Allied Health

Licenses and Certifications

• Certified Medical Assistant

Experience Qualifications

• 3 months of healthcare experience or care coordination experience required.

Skills and Abilities

• Knowledge of care coordination principles, including treatment planning, referrals, and transitions of care.
• Strong communication and interpersonal skills to educate patients, coordinate with providers, and collaborate with payer groups.
• Proficiency in electronic health databases and documentation systems to update notes, review accounts, and communicate patient information accurately.
• Ability to analyze quality trends, maintain reports, and identify gaps in care or quality measures.
• Strong organizational and multitasking skills, with the ability to handle outreach, scheduling, and follow‑through across multiple cases.
• Problem‑solving skills and attention to detail to prevent outstanding patient balances and ensure proper coordination of services such as home care and DME.

Primary Location

Tampa

Work Locations

TGH Main Campus

Tampa 33601

Eligible for Remote Work On Site

Job

Case Management

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday