Care Coordinator / Scheduler

NEXT CARE HOSPICE; California (MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Next Care Hospice is seeking a Patient Care Coordinator to serve as the administrative link between patients, families, and the interdisciplinary care team. This non-clinical role coordinates logistics, manages scheduling, and ensures care delivery aligns with patient plans and regulatory requirements.

You will support enrollment, documentation, and communications across care teams, helping families navigate hospice services with empathy and clarity while maintaining accurate EMR records.

Qualifications

• High school diploma or GED required; Associates or Bachelor's preferred.
• Minimum 2 years of administrative or coordination experience in healthcare.
• Experience with EMR systems required.
• Hospice, home health, or palliative care experience preferred.

Responsibilities

• Coordinate and schedule visits for the interdisciplinary team.
• Manage patient care schedules and update EMR in real time.
• Communicate schedule changes to staff and families.
• Prepare intake for new patients and gather required documentation.
• Assist with billing verification and reports for meetings.

Skills

Organizational skills

Communication

MS Office

Confidentiality

Bilingual EN/ES

Education

High school diploma or GED

Associates or Bachelor's preferred

Tools

EMR systems

Job description

Job Description

Job Description

POSITION SUMMARY

The Patient Care Coordinator at Next Care Hospice serves as a vital administrative and organizational link between patients, families, and the interdisciplinary care team. This is a non-clinical, administrative role responsible for coordinating the logistics of patient care, managing scheduling, facilitating communication, and ensuring that operational processes support the delivery of compassionate end-of-life care. The Patient Care Coordinator plays an essential role in helping patients and families navigate hospice services with ease, dignity, and confidence.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Care Coordination & Scheduling

• Coordinate and schedule visits for the interdisciplinary team, including nurses, social workers, chaplains, home health aides, and volunteers
• Manage and maintain patient care schedules, updating records in real time to reflect changes in patient status or team availability
• Communicate schedule changes promptly to all relevant staff and family contacts
• Coordinate intake logistics for new patients, including scheduling initial assessments and ensuring required documentation is gathered
• Monitor patient visit frequency to ensure compliance with care plans and regulatory requirements

Patient Family Communication

• Serve as a primary point of contact for patients, families, and caregivers regarding non-clinical questions, scheduling, and service logistics
• Facilitate warm, empathetic communication with families during emotionally sensitive circumstances
• Coordinate and relay non-clinical information between care teams and families, escalating clinical concerns appropriately to nursing staff
• Follow up with families to confirm appointments, gather satisfaction feedback, and ensure service delivery expectations are met

Administrative & Documentation Support

• Maintain accurate and up-to-date patient records in the Electronic Medical Record (EMR) system, ensuring all administrative fields are complete
• Prepare and organize patient care documents, referral packets, and authorization paperwork
• Track certifications, plan of care renewals, and required documentation timelines to ensure compliance
• Generate and distribute reports and summaries for team meetings and supervisory review
• Assist with Medicare/Medicaid and insurance verification processes in coordination with billing staff

Interdisciplinary Team Support

• Participate in interdisciplinary team (IDT) meetings by preparing agendas, taking notes, and distributing follow-up action items
• Coordinate logistics for team huddles, care conferences, and family meetings
• Assist with onboarding new patients by ensuring care teams have all necessary information prior to first visits
• Support the Director of Patient Services with special projects, reporting, and quality improvement initiatives

Supply & Resource Coordination

• Coordinate ordering and delivery of non-clinical supplies and equipment as directed by the care team
• Liaise with DME vendors, pharmacy partners, and other external service providers to ensure timely delivery to patients
• Track and follow up on outstanding orders and service requests

QUALIFICATIONS

Education & Experience

• High school diploma or GED required; Associates or Bachelors degree in healthcare administration, business, or related field preferred
• Minimum 2 years of administrative or coordination experience in a healthcare setting required
• Prior experience in hospice, home health, or palliative care strongly preferred
• Experience with Electronic Medical Records (EMR) systems required

Knowledge, Skills & Abilities

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills; ability to communicate with compassion and clarity
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to maintain confidentiality and handle sensitive patient and family information with professionalism
• Familiarity with hospice regulations, Medicare Conditions of Participation, or willingness to learn
• Bilingual (English/Spanish) a plus

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Office-based position with potential for hybrid work arrangements based on operational needs
• Frequent use of telephone, computer, and office equipment
• Occasionally required to sit, stand, walk, and lift up to 15 pounds
• Must be able to work i