Care Coordinator Rehab – Future Opportunities

Complete Care Centers; Lakeland (FL); Presencial; USD 25 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

401(k) with 2% company match

Competitive PTO

Sick days

6 paid holidays + 1 floating holiday

Company-paid life insurance

Short-term disability coverage

Resumo da oferta

Complete Care Centers in Lakeland, FL seeks dedicated rehab support professionals to coordinate therapies, document real-time care, and assist with insurance and scheduling. You will work with clinicians to ensure high-quality, patient-focused outcomes.

We welcome candidates with 1–2 years in rehab or therapy support, strong communication, and solid EHR skills. This full-time role offers comprehensive benefits and a collaborative clinic environment focused on compassionate care.

Qualificações

• 1–2 years of rehab, therapy, or patient support experience.
• EHR documentation experience.
• Excellent communication and patient engagement skills.
• Attention to detail and teamwork.

Responsabilidades

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute DME and provide patient training on proper use, safety, and care.
• Ensure patients receive therapies per provider-prescribed cadence.
• Identify care plan deviations and elevate to the Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.
• Document all therapy services accurately in the EHR.
• Ensure therapy documentation supports billing integrity.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.
• Verify accurate patient insurance information during patient visits.
• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.
• Monitor patient attendance and elevate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.
• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Assist clinic operations during high-volume moments.
• Support unified patient care and interdepartmental teamwork.

Conhecimentos

Communication

Patient engagement

Attention to detail

EHR proficiency

Ferramentas

EHR system

Descrição da oferta de emprego

• Model Conscious Leadership behaviors (ownership, curiosity, empathy).

While we may not have an immediate opening, we’re always excited to connect with compassionate and driven professionals who are passionate about helping others.

At Complete Care, we believe in healing with heart—and we’re looking to connect with individuals interested in future Care Coordinator – Rehab opportunities.

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Summary Of Duties

Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.

Therapy Delivery & Clinical Care Support

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.

Care Plan Fulfillment & Outcome Support

• Ensure patients receive therapies according to provider-prescribed cadence.
• Identify care plan deviations and elevate to the Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.

Documentation & Order Completion

• Document all therapy services accurately in the EHR.
• Ensure therapy documentation supports billing integrity.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.

Insurance, Billing & Pre-Authorization Support (Clinical Coordination)

• Verify accurate patient insurance information during patient visits.
• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.

Compliance, Production & KPI Alignment

• Monitor patient attendance and elevate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.

Team Collaboration & Clinic Support

• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Assist clinic operations during high-volume moments.
• Support unified patient care and interdepartmental teamwork.

Clinic Culture Expectations

• Model Conscious Leadership behaviors (ownership, curiosity, empathy).
• Demonstrate professionalism, patience, and emotional intelligence.
• Promote a unified, patient-first environment.

Skills & Competencies

• Strong communication and patient engagement skills.
• Attention to detail and consistency in therapy delivery.
• EHR and documentation proficiency.
• Team-oriented mindset and adaptability.

Experience Requirements

• 1–2 years of rehab, therapy, or patient support experience.
• EHR documentation experience.

We will train patient-centered candidates demonstrating reliability and professionalism.

Clinic Hours

Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

Tuesday: 12:30 PM – 7:00 PM

Wednesday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

Thursday: 12:30 PM – 7:00 PM

Friday: 7:00 AM – 1:00 PM

Your Well-Being Matters to Us

Available to full-time employees

At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with 2% company match\
• Competitive PTO
• Sick days
• 6 paid holidays + 1 floating holiday
• Company-paid life insurance
• Short-term disability coverage

Background Check Requirement

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.