Care Coordinator – Onsite

IMPOWER, Inc; Orlando, Northern (FL, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) retirement plan

PTO & Sick time

Employee Assistance Program (EAP)

Life & AD&D insurance

Life insurance (supplemental)

Disability insurance (short & long)

Critical illness coverage

Job summary

IMPOWER, Inc. is seeking a Care Coordinator in Orlando, FL to help individuals start services, stay on track with care, and connect to community resources. You will coordinate intakes, schedule appointments, verify insurance, assist with telehealth access, and document in the EHR.

You will collaborate with case managers and clinic staff to link clients to resources, track prescriptions, and support trauma-informed care. Medicaid-requirements-based psychosocial rehab groups are part of the role.

Qualifications

• 1+ year of experience in a medical, behavioral health, or psychiatric setting.
• Strong communication, organization, and customer service skills.
• Valid driver’s license, negative drug screen, and Level II background screening required.

Responsibilities

• As a Care Coordinator, you’ll play a key role in helping individuals get started with services, stay on track with their care, and connect to essential resources.
• Coordinating intakes, scheduling appointments, verifying insurance, assisting with telehealth access, and ensuring accurate documentation in the EHR.
• Collaborating with case managers and clinic staff to link clients to community resources, track prescriptions, and promote trauma-informed care.

Skills

Communication

Organization

Customer Service

Driver's license

Job description

Pay: Starting at $18.03/hr. (More for relative experience and education above what is required.)

As a Care Coordinator, you’ll play a key role in helping individuals get started with services, stay on track with their care, and connect to essential resources. You’ll also coordinate intakes, schedule appointments, verify insurance, assist with telehealth access, and ensure accurate documentation in the electronic health record (EHR). You’ll also collaborate with case managers and clinic assistances to link clients to community resources, track prescriptions, and promote a smooth, trauma-informed care experience. Provide Psychosocial rehab groups under Medicaid requirements.

Qualifications:

• 1+ year of experience in a medical, behavioral health, or psychiatric setting.
• Strong communication, organization, and customer service skills.
• Valid driver’s license, negative drug screen, and Level II background screening required.

You’ll thrive here if you:

• Love meaningful work that directly supports individuals in need.
• Are detail-oriented but flexible in a fast-paced environment.
• Believe in meeting people where they are and celebrating progress — big or small.

We've Got You Covered – Benefits That Work for You:

Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses.

Dental & Vision Insurance – because your smile and sight matter.

401(k) Retirement Plan – plan for your future with confidence.

Generous PTO & Sick Time – take the time you need to recharge.

Robust Employee Assistance Program (EAP) – mental health, legal, financial & more all digital or in person.

Employer-Paid Life & AD&D Insurance – extra peace of mind at no cost to you.

Supplemental Coverage including:

Life Insurance

Short-Term & Long-Term Disability

Critical Illness (with cancer protection)

IMPOWER is an Equal Opportunity Employer.

Message From the Department of Children and Families