Care Coordinator, Outpatient

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 47,840 - 52,000; Full time

Benefits offered by this job

NHSC loan forgiveness

Tuition assistance

Health insurance

Dental & vision

401(k) & Roth

Flexible spending accounts

EAP

Paid time off

Job summary

Heritage Behavioral Health Center in Decatur, IL seeks a Care Coordinator for outpatient mental health and substance use teams. You will connect clients to treatment, primary care, and community resources, document progress in the EHR, and support care continuity.

Requirements include a HS diploma with 5 years of supervised mental health or a Bachelor's degree in a related field, valid driver's license, and strong communication skills for diverse clients.

Qualifications

• Strong communication skills and the ability to build rapport with diverse clients.
• Familiarity with electronic health records (EHR) and Microsoft Office is preferred.

Responsibilities

• Connect clients to behavioral health treatment, primary care, specialty care, and community resources.
• Proactively follow up with clients to track progress and troubleshoot barriers to care.
• Coordinate with primary care teams, behavioral health providers, and community partners on appointments and treatment plans.
• Educate clients and families on care continuity and available resources.
• Document client progress and service engagement in electronic health records (EHR).
• Help clients navigate healthcare and social service systems.
• Participate in interdisciplinary team meetings and ongoing trainings.

Skills

Communication skills

EHR familiarity

Education

High School Diploma/GED

Bachelor's degree in social work, psychology, education, or related human services field

Job description

Full-Time | Monday–Friday, 8 AM–5 PM | Every Other Friday Off (Paid Wellness Day)

Pay: $23.00–$25.00/hour, based on education, experience, and licensure/certification

LOOKING FOR A CAREER WHERE YOUR WORK TRULY MATTERS?

Heritage Behavioral Health Center is hiring a Care Coordinator to join our outpatient mental health and substance use teams. If you're passionate about helping people navigate their healthcare journey and want a role with real impact, and real work-life balance, we want to hear from you.

WHY YOU'LL LOVE WORKING HERE

• Every other Friday off, paid wellness days
• Competitive pay aligned with state and national benchmarks
• Loan forgiveness eligibility through the National Health Service Corps (NHSC)
• A collaborative, mission-driven team where every role impacts client care
• Tuition assistance and continuing education support

We're a Certified Community Behavioral Health Clinic serving individuals across a multi-county area in and around Decatur, Illinois. We believe every team member, no matter their position, plays a part in client care, and we take care of our staff so they can focus on taking care of others.

WHAT YOU'LL DO

As a Care Coordinator, you'll be the connective thread that keeps clients engaged in their care from first contact through successful treatment. You will:

• Ensure clients get connected to behavioral health treatment, primary care, specialty care, and community resources
• Follow up proactively with clients to track progress and troubleshoot barriers to care
• Coordinate with primary care teams, behavioral health providers, and community partners on appointments and treatment plans
• Educate clients and families on care continuity and available resources
• Document client progress and service engagement in electronic health records
• Help clients navigate healthcare and social service systems
• Participate in interdisciplinary team meetings and ongoing trainings

WHAT YOU BRING

• High School Diploma/GED plus 5 years of supervised mental health or social service experience, OR a Bachelor's degree in social work, psychology, education, or a related human services field
• Minimum age of 21
• Valid driver's license, reliable transportation, and proof of auto insurance
• Strong communication skills and the ability to build rapport with diverse clients
• Comfort with electronic health records (EHR) and Microsoft Office
• A collaborative, adaptable, and empathetic approach to client care

FULL BENEFITS PACKAGE

• Generous vacation, sick, personal, and holiday leave
• Employee Assistance Program (EAP) and fitness reimbursement
• Health, dental, and vision insurance with substantial employer contribution
• Flexible spending accounts (healthcare and dependent care)
• Additional life insurance options
• 401(k) and Roth retirement plans
• Tuition assistance and continuing education opportunities
• NHSC loan forgiveness eligibility

Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve.

Heritage Behavioral Health Center is an Equal Opportunity Employer.