Care Coordinator Navigator

Novant Health; Mount Pleasant (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health is seeking a Care Coordinator Navigator to help patients navigate the healthcare system and coordinate care with clinicians and staff. The role emphasizes non-clinical patient interactions to remove barriers and improve satisfaction.

The position focuses on scheduling, information on resources, referrals, and assisting with insurance and billing matters, ensuring patients receive the support they need for better outcomes.

Qualifications

• High School diploma or GED required.
• Two-year or associate degree required.

Responsibilities

• Assist patients in navigating the healthcare system.
• Coordinate care services and advocate for patients' needs.
• Assist with scheduling appointments and provide information on available resources.
• Help with insurance and billing issues to reduce barriers to care.

Education

High School or GED

2 Year / Associate Degree

Job description

What You’ll Do

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

A Care Coordinator Navigator assists individuals in navigating the healthcare system, coordinating care services, and advocating for the needs of patients. They work closely with healthcare providers, patients, and families to ensure that the appropriate care is provided and that patients receive the support they need. This role may involve scheduling appointments, providing information on available resources, coordinating referrals to specialists, and assisting with insurance and billing issues. Care Coordinator Navigators play a vital role in helping patients access and navigate the complex healthcare system by supporting teams with non-clinical patient interactions with the goal to reduce barriers to care and to increase patient satisfaction.

What We’re Looking For

High School or GED

Required

• 2 Year / Associate Degree

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

184246