Care Coordinator - LVN

Harbor Health; Austin (TX); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401(k) Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is seeking Care Coordinators (LVN) to support clinical inbox management, medication refills, and care plan coordination. You will liaise with providers, members, and staff, applying LVN judgment and Harbor Health protocols to ensure timely responses and accurate documentation.

The role requires Texas LVN licensure, 3+ years in healthcare, and experience with EHR systems. We offer competitive pay, PTO, holidays, insurance, and a 401(k) plan in a dynamic new clinic

Qualifications

• Active Texas LVN license or compact state privilege.
• 3+ years of experience in a medical office or healthcare setting.
• 2+ years of LVN experience in ambulatory/ primary care.

Responsibilities

• Manage and prioritize provider incoming clinical communications.
• Route, escalate, and document messages in the EHR.
• Support medication refill review and care plan coordination.
• Educate members on medications and care plans within LVN scope.
• Identify safety concerns and escalate per protocol.

Skills

Texas LVN license

Clinical coordination

Ambulatory care experience

EHR proficiency

Bilingual English/Spanish

Tools

Athena EHR

Microsoft Office

Job description

Position Overview Harbor Health is seeking Care Coordinators (LVN) to join our clinic operations team in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. In this pivotal role, you will apply your LVN clinical judgment and Harbor Health-approved protocols to efficiently manage and organize incoming clinical communications, ensure timely responses, and facilitate effective communication between providers and members. You will work closely with our clinic care team to manage provider clinical inboxes, support medication refill and care plan coordination, and address member questions and concerns — bringing strong organizational skills, attention to detail, and a thorough understanding of clinical terminology to everything you do, in alignment with our mission of transforming healthcare through our payvider model.

Position Duties & Responsibilities

Clinical Inbox & Communication Management

• Monitor and prioritize provider incoming clinical communications, including member cases and portal messages, based on urgency, member priority, and clinical relevance
• Route communications to the appropriate clinician or clinic staff for timely review and response; escalate urgent messages to the appropriate personnel for immediate attention
• Serve as a liaison between providers, members, and other stakeholders; facilitate communication between clinicians regarding care plans, test results, and treatment updates
• Maintain accurate records of all incoming and outgoing communications; document member inquiries, responses, and follow-up actions in the EHR or other designated systems
• Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines

LVN Clinical Support

• Apply LVN clinical judgment and Harbor Health-approved protocols when reviewing symptom-related messages, medication refill requests, and care plan questions submitted through the clinical inbox, escalating anything outside LVN scope to the appropriate RN, NP/PA, or physician
• Support medication refill review and routing in accordance with approved protocols and provider orders
• Provide member education on medications, care plans, and follow-up instructions within LVN scope of practice
• Monitor incoming messages for red-flag symptoms or safety concerns and escalate immediately per Harbor Health protocol
• Support chronic disease management and preventive care follow-up coordination as directed by the care team

Process Improvement & Team Support

• Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows
• Collaborate with healthcare professionals to develop and implement best practices for inbox management
• Provide training and support to clinical staff on effective inbox management techniques and tools
• Offer guidance on navigating electronic communication platforms and EHR systems
• Address inquiries and troubleshoot issues related to inbox management as needed
• Participate in special initiatives at the direction of market leaders

Desired Professional Skills & Experience

• Active Texas LVN license or compact state privilege
• 3+ years of experience in a medical office or healthcare setting
• 2+ years of clinical experience as an LVN in ambulatory care, primary care, or a similar outpatient setting
• Strong organizational skills, attention to detail, and a thorough understanding of clinical terminology and procedures
• Comfort with technology, including the Microsoft suite of products
• Prior experience using electronic health records, including data capture, data mining, and reporting
• Ability to manage multiple tasks simultaneously and maintain an organized, systematic workflow
• Flexibility in an ambiguous and dynamic environment with a positive, solutions-oriented attitude
• Demonstrated ability to engage effectively and with cultural sensitivity across diverse populations
• Strong problem-solving skills and sound judgment for identifying and escalating issues as needed
• Low ego and humility; ability to build trust through clear, consistent communication
• Preferred: Experience with Athena or similar EHR and clinical messaging platforms
• Preferred: Bilingual in English/Spanish

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity

Company Overview

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.