Care Coordinator - LVN

HARBOR HEALTH; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401(k) Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX is seeking Care Coordinators (LVN) to join our clinic operations team. You will apply LVN clinical judgment and Harbor Health-approved protocols to manage and organize incoming clinical communications, ensure timely responses, and facilitate effective communication between providers and members.

You will work closely with our clinic care team to manage provider clinical inboxes, support medication refill and care plan coordination, and address member questions and

Qualifications

• Active Texas LVN license or compact state privilege.
• 3+ years in a medical office or healthcare setting.
• 2+ years LVN experience in ambulatory/primary care.
• Strong organizational skills and clinical terminology knowledge.
• Proficient with Microsoft Office and EHR systems.

Responsibilities

• Clinical Inbox & communication management with prioritization and routing.
• LVN clinical support for med refills and care plan coordination.
• Educate members on medications and follow-up instructions.
• Escalate safety concerns per Harbor Health protocol.
• Support process improvement in inbox workflows.

Skills

Active Texas LVN license

Ambulatory care experience

EHR experience (Athena)

Microsoft Office proficiency

Strong organizational skills

Communication skills

Tools

Athena

Job description

• Location 4009 Marathon Boulevard,Austin, TX, 78756,United States
• Job Category Care Coordinator, LVN, Licensed Vocational Nurse
• Employee Type Non-Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Description

Harbor Health

POSITION OVERVIEW

Harbor Health is seeking Care Coordinators (LVN) to join our clinic operations team in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. In this pivotal role, you will apply your LVN clinical judgment and Harbor Health-approved protocols to efficiently manage and organize incoming clinical communications, ensure timely responses, and facilitate effective communication between providers and members. You will work closely with our clinic care team to manage provider clinical inboxes, support medication refill and care plan coordination, and address member questions and concerns — bringing strong organizational skills, attention to detail, and a thorough understanding of clinical terminology to everything you do, in alignment with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Clinical Inbox & Communication Management

Monitor and prioritize provider incoming clinical communications, including member cases and portal messages, based on urgency, member priority, and clinical relevance

Route communications to the appropriate clinician or clinic staff for timely review and response; elevate urgent messages to the appropriate personnel for immediate attention

Serve as a liaison between providers, members, and other stakeholders; facilitate communication between clinicians regarding care plans, test results, and treatment updates

Maintain accurate records of all incoming and outgoing communications; document member inquiries, responses, and follow-up actions in the EHR or other designated systems

Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines

LVN Clinical Support

Apply LVN clinical judgment and Harbor Health-approved protocols when reviewing symptom-related messages, medication refill requests, and care plan questions submitted through the clinical inbox, escalating anything outside LVN scope to the appropriate RN, NP/PA, or physician

Support medication refill review and routing in accordance with approved protocols and provider orders

Provide member education on medications, care plans, and follow-up instructions within LVN scope of practice

Monitor incoming messages for red-flag symptoms or safety concerns and escalation immediately per Harbor Health protocol

Support chronic disease management and preventive care follow-up coordination as directed by the care team

Process Improvement & Team Support

Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows

Collaborate with healthcare professionals to develop and implement best practices for inbox management

Provide training and support to clinical staff on effective inbox management techniques and tools

Offer guidance on navigating electronic communication platforms and EHR systems

Address inquiries and troubleshoot issues related to inbox management as needed

Participate in special initiatives at the direction of market leaders

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Active Texas LVN license or compact state privilege

3+ years of experience in a medical office or healthcare setting

2+ years of clinical experience as an LVN in ambulatory care, primary care, or a similar outpatient setting

Strong organizational skills, attention to detail, and a thorough understanding of clinical terminology and procedures

Comfort with technology, including the Microsoft suite of products

Prior experience using electronic health records, including data capture, data mining, and reporting

Ability to manage multiple tasks simultaneously and maintain an organized, systematic workflow

Flexibility in an ambiguous and dynamic environment with a positive, solutions-oriented attitude

Demonstrated ability to engage effectively and with cultural sensitivity across diverse populations

Strong problem-solving skills and sound judgment for identifying and escalating issues as needed

Low ego and humility; ability to build trust through clear, consistent communication

Preferred: Experience with Athena or similar EHR and clinical messaging platforms

WHAT WE OFFER

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401(k) Investment Plan

Company Equity

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.